Protect yourself against flight disruptions before
they happen.

You can book PF Gold up to 48 hours before the scheduled departure of your first flight. What matters is that no flight disruption has occurred at the time of purchase. Only claims that arise after the contract has been concluded are covered. So if your airline has already cancelled or rescheduled the flight, PF Gold is no longer available for this trip. In that case, our compensation service can help you.

If your flight is delayed, cancelled or affected by another disruption, simply report your case via our form. Let us know you have PF Gold and upload your proof of purchase. We check whether you are entitled to compensation and pursue your claim with the airline. You don't have to deal with the airline yourself.

Yes. Each PF Gold cover applies to one complete flight booking, meaning one booking reference (PNR), including the return flight and all connecting flights on the same booking. The only requirement is that you purchase the cover before the first flight of this booking departs.

If you booked your outbound and return flights under two separate booking references, you will need separate cover for each booking. If you fly several times a year, the annual plan is usually the better value.

That depends on the plan you choose:

• Individual cover: covers one person on one booking reference.
• Couples & Families: covers people from the same household travelling together on a shared booking. One plan applies per booking, regardless of the number of travellers.
• Group plan: covers group bookings of 12 people or more, at a fixed price per person.

Yes. In addition to one-off cover per flight booking, we offer an annual plan for individuals as well as one for people from the same household travelling together. It covers all flights taking place within twelve months of the start of your contract, so you no longer need to cover each booking separately. You can select the annual plan directly when booking Individual cover or the Couples & Families plan.

To enforce your claim, we need your PF Gold proof of purchase and your boarding pass or digital booking confirmation. A delay confirmation from the airline and receipts for any additional expenses such as hotel, transfers or meals are also helpful. Should we need further documents in individual cases, we will request them from you specifically. If you have an annual plan, please submit the documents separately for each claim.

Yes. PF Gold customers pay no commission and receive the full compensation payment of up to €600 per person under EU Regulation (EC) No 261/2004. Even if the airline refuses and we have to enforce your claim in court, there are no additional costs for you. Unlike our compensation service for past flights, PF Gold has no litigation fee.

As soon as the full compensation amount has been received by Passengers Friend, we transfer it to you within a few days. How long the airline takes to pay cannot be predicted in advance. It depends on the individual case and the airline concerned. We will keep you informed about the status of your case.