🇩🇪 One of the most affordable providers on the market
In the event of success, you only pay a 25% commission and keep more of your compensation than with the market average. No costs if there is no success.
No upfront payments and 100% risk-free.
⚖️ Experts in EU passenger rights
💶 Up to €600 in flight compensation
➕Additional expense reimbursement included
✅ No Win - No Fee
⭐ 4,4 on Google
TRANSPARENT PRICE COMPARISON
With a €600 claim, the difference is noticeable. Passengers friend leaves more money in your pocket.
Passengers friend
€450
of a €600 claim
Our fee: €150 (25%)
Flightright
~€432
of a €600 claim
Fee: ~€168 (from 28%)
AirHelp
€390
of a €600 claim
Fee: €210 (35%)
No stress. No effort. No risk. More money in your account.
OUR PRICING MODEL
BASIC
Passengers friend, the most affordable option, maximum payout for you.
25 %
Gross commission (incl. VAT) · You receive 75%
✅ 75% of the compensation is yours
✅ No success = no costs – 100% risk-free
✅ only a small additional fee in the rare event of legal action
✅ VAT is always included – no additional charges
What we promise, we deliver. VAT always included. No success, no costs.
Note on legal action fees: Only if an airline refuses to cooperate after an out-of-court claim and we need to involve a lawyer, an additional legal action fee of 10% gross may apply – resulting in a total fee of 35%. This approach is common across the industry: Flightright charges up to a 14% surcharge in court cases, and AirHelp up to 15%. Overall, Passengers friend remains the most affordable provider even in the event of legal action.
DIRECT COMPETITOR COMPARISON
What we promise, we deliver. VAT always included. No success, no costs.
| FEATURE | Passengers friend BASIC Tariff | Flightright Standard | AirHelp Standard |
|---|---|---|---|
| Commission (gross, incl. VAT) Total fee from the compensation amount | 25% LOWEST | from 28% | 35% |
| Your share for a €600 claim Actual payout to you | €450 | ~€432 | €390 |
| Legal action surcharge Fee when a lawyer is involved | +10% (total 35%) | +14% (total ~42%) | +15% (total 50%) |
| Lowest even in legal disputes Total fee incl. legal action surcharge | 35% LOWEST | ~42% | 50% |
| No win, no fee | ✓ | ✓ | ✓ |
| German provider Headquarters in Germany | ✓ NRW | ✓ | ✗ international |
| VAT always included | ✓ | ✓ | ✓ |
| Fixed, transparent commission One rate, regardless of the case | ✓ always 25% | ✗ variable (20–30%) | ✓ 35% fixed |
* Information is based on publicly available price lists (as of June 2026). Additional fees may apply in legal proceedings – Passengers friend maintains the lowest total fee among all three providers.
YOUR OPTIONS
Three ways to claim your compensation. Only one really makes sense.
PAYOUT CALCULATOR
Depending on the flight distance, you are entitled to €250, €400, or €600 per person – established by EU Regulation 261/2004.
Select compensation amountCUSTOMER REVIEWS
Over 200 reviews. 74% of them with 5 stars. Read for yourself.
"Didn't have to worry about absolutely anything. The entire process was handled for me, and the full amount was successfully claimed in the end. If I had tried that myself, I would have failed."
Flight Delay · Long-haul"Took a little while, but the result definitely counted. Fair commission, zero stress. Friends and family already know about you – clear recommendation."
Flight Cancellation"Easy submission, uncomplicated upload, then they took care of everything. The outcome even exceeded my expectations. Gladly again."
Delay · €600 Compensation"Always reachable by phone, friendly, fast. Contact Passengers Friend right away if something goes wrong with your flight – the result is convincing."
Missed Connecting FlightFAQ
No hidden costs. Honest answers.
If we are unable to secure compensation for you, you pay nothing. No processing fee, no hourly rate, no expenses. The risk is entirely ours.
Yes, always. Our 25% commission is a gross amount – VAT is already included. What we communicate is what you pay. No additional charges.
Only if an airline continues to refuse payment after out-of-court action and we need to involve a lawyer, an additional 10% gross fee may apply. Even then, with a total fee of 35%, we remain more affordable than Flightright (~42%) and AirHelp (50%).
Usually a few months after submission – depending on how quickly the airline responds. We keep you updated throughout the entire process.
From the beginning, we chose a lean, digital business model – without unnecessary overhead. We pass this advantage directly on to you: through a lower, fixed commission.
No. Our 25% commission is all you pay. No administration fees, no processing charges, no legal costs passed on to you. Everything is included – except in the rare event of legal action.
No risk. Only 25% commission if we are successful.
"Are you a travel agency or tour operator?"
Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.
Legal handling of flight issues – outsourced with ease, resolved professionally.
"What is your case?"
Compensation for delayed flights.
Your flight was cancelled or not operated.
For problems caused by diverted flights.
If the airline has overbooked your flight.
In the event of missed connecting flights due to delays or similar disruptions.
Handling of Taxes and Fees in the Event of Flight Disruptions
