About Eurowings
As part of the Lufthansa Group, Eurowings positions itself as a hybrid airline offering both cheap direct flights and services for business travelers. Despite its integration into a large group, Eurowings operates independently, which often leads to complex responsibilities in the event of operational disruptions. Whether low-cost fare or “Best” class: In the event of disruptions, the same EU-wide protective rights apply to you as a passenger.
Easy way to compensation – with Passengers friend
Your passenger rights with Eurowings
Regardless of whether you booked a “Basic” fare or are travelling in the “Business” segment: If Eurowings fails to adhere to the flight schedule, you are protected by EU Regulation 261/2004. We will claim compensation, ticket refunds or the provision of care services on your behalf.
Possible Claims
- Flight delay of 3 hours or more at the final destination
- Flight cancellation
- Flight diversion / Flight rescheduling
- Overbooking
- Taxes & fees reimbursement upon non-attendance
- Missed connecting flight
- Follow-up cost reimbursement
- Compensation between €250 – €600
✅ What should I do?
- Inform yourself about your rights
- Document the flight issue in writing
- Keep your boarding pass & booking confirmation
- Claim compensation directly from the airline
- In case of rejection: Hire Passengers friend
- No effort – zero financial risk
Flight delay with Eurowings: Your claims
When does Eurowings pay for a delay?
As soon as you reach your destination with a difference of 180 minutes or more compared to the scheduled arrival time, you are entitled to compensation.
How high is the compensation payment?
In Germany, your claims expire after three years at the end of the year. Nevertheless, you should act promptly, as airlines often delete necessary operational flight data after a short time.
Limitation of claims against Eurowings
In Germany, your claims expire after three years at the end of the year. Nevertheless, you should act promptly, as airlines often delete necessary operational flight data after a short time.
When is there no claim?
Eurowings is not liable to pay in the event of weather-related restrictions or strikes by airport staff. However, we carefully check whether these reasons are used as an excuse.
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Flight cancellation with Eurowings: Rights & Options
Claim in the event of short-notice cancellation
If your flight is cancelled less than 14 days in advance, you are entitled to full statutory compensation if there is no alternative offer.
Compensation or ticket refund – what is the difference?
It is essential not to mix up these two claims with Eurowings: Rebooking (or a ticket refund) is purely a service that ensures you reach your destination despite the flight cancellation or get your money back for the ticket that was not provided. Compensation, on the other hand, is a statutory penalty payment of up to €600 to compensate for the time lost. An important point to note: Accepting a rebooking in no way means that you waive your right to compensation. Do not be tempted by Eurowings into accepting vouchers as a “replacement for everything” – you are legally entitled to both: transport to your destination and the additional compensation payment.
Should I accept a rebooking by Eurowings?
Yes, you should accept alternative transportation to reach your destination – this does not usually restrict your claim to compensation for the time lost. Important: Do not accept “voluntary” vouchers at the airport or in the app without checking the small print. This is often associated with a general waiver of further claims. You are legally entitled to transport or a cash refund – do not let yourself be pressured into waiving your rights prematurely.
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Missed connection with Eurowings
If you miss a connection booked under one booking number due to a Eurowings delay, the airline must rebook you free of charge and compensate you for delays at your destination of more than three hours.
Overbooking with Eurowings: Denied boarding
If you are denied boarding due to overbooking, you are immediately entitled to the statutory flat-rate compensation and assistance at the airport.
When does Eurowings not have to pay compensation?
What are extraordinary circumstances?
Eurowings is exempt from compensation if the cancellation was caused by circumstances outside the airline’s control. These include extreme weather, official orders, security risks or strikes by external service providers (e.g. airport staff).
Why does Eurowings often reject claims wrongly?
Many rejections from Eurowings are based on the argument of a “technical defect”. According to ECJ case law, however, most technical problems – such as defects on the aircraft or staff shortages – are normal operational risks and are therefore still subject to compensation.
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How to enforce your claim against Eurowings
Frequently asked questions about Eurowings compensation
How long is my claim valid for?
Claims for compensation against Eurowings expire in Germany after three years (calculated to the end of the year of the incident).
What documents do I need to have ready?
In addition to the booking reference, your boarding pass and all receipts for meals or hotel stays are crucial to prove the claim fully.
Eurowings has rejected my application – what now?
A rejection is often not a final decision. We analyze the specific reason for the cancellation or delay and take action against unjustified rejections by the airline.
Business trip: Who receives the compensation?
The claim for compensation always lies with the traveler themselves – i.e. you as the passenger – even if your employer paid for the ticket for the business trip. Differing internal company regulations must be checked individually.
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Additional Passenger Rights
