About Passengers friend
Passengers friend is a German company with an international team, specializing in EU passenger rights. We enforce your claim for compensation against airlines – at a lower cost than the market average, with genuine personal support and no financial risk for you.
founded in Lüdinghausen
employees on the team
success rate in court
travel agency partners in Germany
OUR HISTORY
"Air passengers have a right to compensation – but nobody seemed to really want to help them. We wanted to change that."
It is an everyday problem: Flights are delayed, cancelled, or passengers are denied boarding despite having a valid ticket. Millions of travellers do not even know that they may be entitled to legally regulated compensation of up to €600 per person in these situations.
Peter and Johannes experienced this problem themselves. They wanted to offer passengers more than just an anonymous online platform – they wanted to provide genuine personal support: a friend who understands the legal process and fights for their rights. This is how Passengers friend was founded in 2016 in Lüdinghausen.
The name says it all: Passengers friend is not a call centre and not a chatbot. It is real people – legal experts, case managers and a dedicated team – who personally support each individual claim. Step by step, we have expanded our network to more than 5,000 travel agency partners and have become one of Germany’s leading providers of passenger rights services.
Our mission remains the same today: transparent, fair and personal. No hidden costs, no fine print – with us, you receive more of what you are entitled to. With no financial risk.
OUR MILESTONES
PARTNERS IN GERMANY
Passengers friend is a German company with an international team – more affordable than the market average, with personal support and a consistent approach to enforcing your rights.
THE TEAM
A German company with an international team – experienced experts in law, technology and customer support who work every day to protect the rights of air passengers.
KNOWN FROM
START NOW
Find out within 2 minutes whether you are entitled to compensation. No risk, no upfront costs.
"Are you a travel agency or tour operator?"
Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.
Legal handling of flight issues – outsourced with ease, resolved professionally.
"What is your case?"
Compensation for delayed flights.
Your flight was cancelled or not operated.
For problems caused by diverted flights.
If the airline has overbooked your flight.
In the event of missed connecting flights due to delays or similar disruptions.
Handling of Taxes and Fees in the Event of Flight Disruptions
