About EasyJet plc
EasyJet is one of Europe’s leading low-cost airlines and operates a dense network of point-to-point connections. Unlike many other low-cost carriers, EasyJet focuses primarily on major primary airports instead of remote secondary airports. Due to tight flight schedules and short turnaround times, however, delays often accumulate over the course of the day, particularly during the busy summer months.
Easy way to compensation – with Passengers friend
Your rights on Easyjet flights
In the event of disruptions to your EasyJet flight, you are protected by the EU Passenger Rights Regulation. Depending on the delay or cancellation, you are entitled to statutory compensation of up to €600, reimbursement of expenses, or a full refund of your ticket.
Possible Claims
- Flight delay of 3 hours or more at the final destination
- Flight cancellation
- Flight diversion / Flight rescheduling
- Overbooking
- Taxes & fees reimbursement upon non-attendance
- Missed connecting flight
- Follow-up cost reimbursement
- Compensation between €250 – €600
✅ What should I do?
- Inform yourself about your rights
- Document the flight issue in writing
- Keep your boarding pass & booking confirmation
- Claim compensation directly from the airline
- In case of rejection: Hire Passengers friend
- No effort – zero financial risk
Flight delay with Easyjet: Claims and Compensation
When do I get compensation for an Easyjet delay?
A claim for compensation against EasyJet arises if your flight arrives at its final destination with a delay of more than three hours. Decisive is the moment the doors open upon arrival. The cause of the delay is crucial: only if EasyJet is responsible (e.g., technical defects, crew illness) does the right to payment apply.
How is the Easyjet compensation calculated?
You can assert your claims against EasyJet up to three years retroactively in Germany. The limitation period begins at the end of the year in which the flight was delayed.
Limitation periods for Easyjet claims
You can assert your claims against EasyJet up to three years retroactively in Germany. The limitation period begins at the end of the year in which the flight was delayed.
When does Easyjet not pay out?
If extraordinary circumstances such as extreme weather conditions, airport strikes or air traffic control restrictions occur, EasyJet is exempt from the obligation to pay compensation. However, technical problems with the aircraft do not count as extraordinary.
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Flight Cancellation with Easyjet: Refund and Compensation
Compensation for cancelled Easyjet flights
If EasyJet cancels your flight less than 14 days prior to departure, you are entitled to compensation of up to €600 under EU law, provided you are not offered a comparable replacement flight. Regardless of this, EasyJet must offer you a choice: either a full refund of the ticket price or a free rebooking to the next possible flight.
Difference: Refund vs. Compensation
The ticket refund simply reimburses you for the service not rendered. Compensation, on the other hand, is a statutory penalty for the time lost due to the short-notice cancellation. You can assert both claims simultaneously.
Should I accept Easyjet vouchers?
Be careful with vouchers offered by EasyJet at the airport or via email. Accepting them is often tied to a waiver of further claims. You always have a right to a cash payout or a bank transfer.
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Missed connecting flight with Easyjet
As a classic point-to-point airline, EasyJet rarely offers connecting flights on one booking. If they do (e.g. via Worldwide by EasyJet), you are entitled to compensation if the missed connection results in a delay of more than three hours at your final destination.
Overbooking with Easyjet: Denied boarding
Airlines like EasyJet sometimes overbook their flights. If you are consequently denied boarding against your will, you are immediately entitled to statutory compensation and either alternative transport or a ticket refund.
Exceptions: When Easyjet does not have to pay
Extraordinary circumstances
If the delay is due to extraordinary circumstances (e.g. storms, general airport strikes, airspace closures), EasyJet is exempt from compensation payments.
Easyjet often claims extraordinary circumstances incorrectly
Often, a technical defect is given as an excuse. However, according to the European Court of Justice, technical problems are part of the normal operational risk of an airline and are therefore not considered extraordinary circumstances.
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How to claim your Easyjet compensation
FAQ: Easyjet Compensation
How long is the limitation period for Easyjet claims?
In Germany, you can assert your claim against EasyJet up to three years retroactively, calculated to the end of the respective year.
What documents are needed?
Keep your booking confirmation, boarding pass, and all receipts for additional expenses (e.g., meals or hotel stays during the delay).
Easyjet rejected my claim – what can I do?
Do not accept unjustified rejections. We verify the reason for the flight disruption precisely using flight data and enforce your rights.
Who receives the compensation on business trips?
The right to the compensation payment generally applies to the person travelling, not the company that paid for the ticket. Please check your company’s travel policy for internal rules.
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