📅 Flight diversion · EU law · up to €600
Flight diverted? Secure up to €600 in compensation – free of charge.
Was your flight rescheduled to another time or was the departure date changed at short notice? Under EU Regulation EC 261/2004, you may be entitled to compensation – depending on how far in advance you were notified and the extent of the change. Passengers friend checks your case free of charge.
No upfront payments and 100% risk-free.
⚖️ Experts in EU passenger rights law
💶Up to €600 flight compensation
📅 Even in cases of short-notice rescheduling
✅ No Win - No Fee
⭐ 4,4 on Google
OVERVIEW
Flight rescheduling & compensation – The essentials at a glance
Was your flight rescheduled to a different day or time? Here are your rights at a glance – under EU Regulation EC 261/2004.
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Claim depends on advance notice and extent of rescheduling – the shorter the notice and the more significant the schedule change, the more likely you are entitled to compensation. How and when you were notified is crucial.
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Up to €600 compensation per person – tiered based on flight distance: €250 (up to 1,500 km), €400 (1,500–3,500 km), up to €600 (over 3,500 km).
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Less than 14 days' notice = claim possible – if you were informed of the rescheduling within 14 days prior to departure and the new connection arrives significantly later, you are generally entitled to compensation.Right to rebooking or full ticket refund – you do not have to accept the new connection. Instead, you can request a free rebooking to the next available flight or a full refund of the ticket price.Consequential cost reimbursement included – if you incurred financial losses due to the rescheduling (e.g., booked hotel, missed connecting flights, rental car), these consequential costs can be reimbursed in addition to compensation.More than 14 days' notice = no compensation claim – if the rescheduling was communicated more than 14 days before departure, the right to compensation under EU law is void. The right to rebooking still remains.Statute of limitations: 3 years – calculated from the end of the calendar year of the flight date. Passengers friend checks your claim free of charge – No Win, No Fee. Only 25% commission upon success.
COMPENSATION MADE EASY
No stress. No effort. No risk.
Passengers friend checks whether your flight rescheduling qualifies for compensation – and fully enforces your claim on your behalf.
No Win – No Fee
Commission only upon success – you bear no financial risk.
Only 25% commission
Cheaper than Flightright and AirHelp – more stays in your pocket.
Reimbursement of consequential costs
Hotel, transport, meals due to waiting time – we claim them back for you.
Check claim
Submit flight details for free – online in 2 minutes.
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Passengers Friend enforces your claim against the airline.
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Compensation directly to your account – without any further effort.
COMPENSATION AMOUNTS UNDER EU LAW
How much compensation am I entitled to for a flight rescheduling?
The amount of compensation depends on the flight distance of the originally booked route – regardless of the date to which the flight was rescheduled.
| Flight distance (originally booked) | Compensation per person * |
|---|---|
| Up to 1,500 km | up to €250 |
| 1,500 – 3,500 km | up to €400 |
| Over 3,500 km (long-haul) | up to €600 |
* Information according to EU Regulation EC 261/2004. Prerequisite: Notification less than 14 days before departure and significant disruption. In addition, proven consequential costs can be reimbursed.
Check for free how much you are entitled to.
In 2 minutes – directly online, no risk.
CLAIM REQUIREMENTS
When am I entitled to compensation for a flight rescheduling?
A flight rescheduling does not automatically create a right to compensation. The decisive factors are the advance notice period and the extent of the change:
Common reasons for flight rescheduling
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Flight schedule change by the airline – commercial decision by the airline (e.g., route optimization, new schedule) → airline responsible, claim possible
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Sale or merger of the airline – operational restructuring → airline responsible
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Aircraft change or capacity adjustments → airline responsible
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Extraordinary circumstances – extreme weather events, political crises, natural disasters → airline not responsible
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Unsure? – Passengers Friend checks your specific case for free and without risk
WHEN DOES IT COUNT?
The notification rule – timing determines your eligibility.
For flight rescheduling, the timing of the notification is decisive. EU Regulation EC 261/2004 determines eligibility based on the advance notice period and the extent of the delay at the destination:
| Notification time | New arrival time vs. original | Entitlement to compensation |
|---|---|---|
| More than 14 days before departure | Any | ✕ No claim |
| 7 – 14 days before departure | New arrival less than 4 hours later | ⚠ Claim lapses |
| 7 – 14 days before departure | New arrival 4+ hours later than planned | ✓ Claim exists |
| Less than 7 days before departure | New arrival less than 2 hours later | ⚠ Claim lapses |
| Less than 7 days before departure | New arrival 2+ hours later than planned | ✓ Claim very likely |
* Simplified presentation according to EU 261/2004 Art. 5. The decisive factor is the actual arrival time at the final destination. In case of doubt, Passengers Friend checks for free.
Keep all emails and messages from the airline regarding flight rescheduling. The exact date of the notice is crucial for your claim. Passengers Friend will analyze this for you.
Not sure whether your rescheduling falls into the correct category?
Passengers friend checks for free – including a precise timing analysis.
AIRLINE RESPONSIBILITY
Extraordinary circumstances – when does the claim no longer apply?
If an extraordinary circumstance applies, the airline is exempt from the obligation to pay compensation. Passengers friend checks whether the airline’s reliance on this claim is legally valid.
| ✓ Airline responsible → Claim exists | ✕ Extraordinary circumstance → no claim |
|---|---|
| Commercial flight schedule change | Extreme bad weather / storm |
| Airline capacity adjustments | Political crisis / war zone |
| Sale / merger / insolvency of the airline | Epidemic / pandemic travel restrictions |
| Route optimization by the airline | Natural disasters / volcanic ash |
| Strike by the airline's own staff | Airspace closure by authorities |
Especially in cases of flight rescheduling due to internal reasons (schedule optimization, new route structure), airlines reject compensation flatly and point to alleged force majeure. Passengers Friend checks these claims and enforces your entitlement – through legal action if necessary.
YOUR RIGHT TO CHOOSE
Accept or reject a flight rescheduling?
In the event of a flight rescheduling, you always have the right to decide whether to accept the new connection or not. This decision may affect your compensation claim.
- The new time is practically just as good or better for you
- You are flexible anyway and no consequential costs arise
- The flight was rescheduled more than 14 days in advance (no compensation claim)
- The rescheduling is minimal (e.g., 30 minutes earlier)
- You miss important connecting flights or appointments due to the new time
- The rescheduling causes significant consequential costs (hotel, rental car, etc.)
- You would rather have a full ticket refund and compensation
- The rescheduling was communicated at short notice less than 14 days before departure
Regardless of whether you are entitled to compensation: In the event of a flight rescheduling, you can always choose between a free rebooking to the next available flight and a full ticket refund. Passengers Friend clarifies which option makes more sense in your case.
YOUR ADVANTAGE
Why Passengers friend – and not yourself or a lawyer?
Three options – one clear winner. Only Passengers friend combines maximum compensation with minimal effort and the lowest costs.
Passengers Friend charges a 25% commission, making it cheaper than Flightright (~28%) and AirHelp (35%) – and therefore one of Germany’s most affordable provider.
CUSTOMER REVIEWS
What our customers say
Google Reviews
"My flight was moved 8 hours earlier just 5 days before departure. Passengers Friend explained that this qualifies for compensation – and secured €400. I would never have known on my own."
Flight rescheduling · Mallorca"The airline moved our return flight forward by a day at short notice. Hotel and taxi costs were fully reimbursed thanks to Passengers Friend – in addition to the compensation."
Flight rescheduling · Follow-up costs"The airline initially rejected the rescheduling claim. Passengers Friend fought and won – €250 after 4 months. The effort on my part was zero."
Flight rescheduling · Legal dispute"Fast, fair, professional. Our flight was rescheduled 10 days before departure – Passengers Friend immediately recognized we had a valid claim and took care of everything."
Flight rescheduling · Short noticeFAQ
Everything about flight rescheduling and compensation
Why might I not be entitled to compensation for a flight rescheduling?
If the airline informed you of the rescheduling more than 14 days before departure, the right to compensation under EU law does not apply. However, you still have the right to a free rebooking or a full ticket refund. Passengers friend checks for free which options are available to you.
What deadline applies in Germany for claims regarding flight rescheduling?
In Germany, the limitation period is 3 years – calculated from the end of the year in which the flight took place. A flight rescheduling from summer 2023 therefore expires on December 31, 2026. It is best to submit your claim now.
Do I have to accept the rescheduled connection to receive compensation?
No, you do not have to. You have the right to reject the new connection and instead request a full ticket refund. The right to compensation under EU law remains unaffected – provided that the requirements are met.
What happens if I have already accepted a new connection?
Accepting a rebooking does not automatically exclude your right to compensation. The key factors are whether the notification was made less than 14 days before departure and whether the new connection represents a significant inconvenience. Passengers friend reviews your specific case.
Can I claim reimbursement for additional costs (hotel, rental car, etc.)?
Yes. If the flight rescheduling caused you verifiable additional costs – such as a hotel cancellation at short notice, a rental car, or missed connecting flights – these can be claimed in addition to the compensation. Keep all receipts. Passengers friend will also enforce these claims for you.
How much does the Passengers friend service cost?
The assessment is completely free of charge. In the event of success, we charge a 25% commission (including VAT) – one of the lowest commission among all German providers. No success means no fee. You take no financial risk.
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"What is your case?"
Compensation for delayed flights.
Your flight was cancelled or not operated.
For problems caused by diverted flights.
If the airline has overbooked your flight.
In the event of missed connecting flights due to delays or similar disruptions.
Handling of Taxes and Fees in the Event of Flight Disruptions