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Compensation in case of Flight Cancellation

Last errands are done, the suitcases are packed, and the anticipation of the upcoming trip is growing. But suddenly you receive the news: your flight has been canceled, the planned flight will not take place. The cancellation by the airline is the absolute nightmare of many travelers. The great uncertainty of whether and when there will be a replacement flight raises many questions and problems. With the help of Passengers friend you can get back up to 600 €

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These are your rights in case of a flight cancellation

According to EU Regulation No. 261/2004 on air passenger rights, if your flight is cancelled or delayed by more than 5 hours, you are entitled to:

  1. A refund of the ticket price.
  2. A return flight to the first point of departure at the earliest opportunity.
  3. Re-routing to your final destination under comparable transport conditions

You are entitled to the following compensation

In case of a flight cancellation, the compensation of up to €600 depends on the flight distance. Additionally, it is important to consider the country of departure or whether it involves a European airline.

While you are waiting at the airport, care services are among the compensations you must receive in addition to compensation in case of a flight cancellation. These are particularly important for passengers when they have to wait a long time for a replacement flight or are stranded at an airport due to the cancellation of a connecting flight.

Legally mandated care services

  • If you have been waiting for 2 hours or more and the flight distance is up to 1,500 km, you are entitled to free drinks, food, and communication services.
  • If you have been waiting for 3 hours or more and the flight distance is between 1,500 km and 3,500 km, you are entitled to free drinks, food, and communication services.
  • If you have been waiting for 4 hours or more and the flight distance is over 3,500 km, you are entitled to free drinks, food, and communication services.
  • If the departure is scheduled for the next day, regardless of the flight distance, you are entitled to a hotel overnight stay and reimbursement of transfer costs.



The delay time at the destination depends on the opening of the aircraft door. The touchdown of the aircraft on the runway is not relevant.

Requirements for flight cancellation compensation

There are a few conditions that must be met for you to be entitled to compensation from the airline for a flight cancellation. If you were not informed of the flight cancellation at least 14 days before the departure, you are entitled to compensation. This applies under the following circumstances:

  • Arrival in the EU with an EU airline (airline headquartered in the EU) or departure from the EU (regardless of the airline).
  • No extraordinary circumstances are present.

Compensation for extraordinary circumstances

If your flight is cancelled due to extraordinary circumstances, unfortunately, you are not entitled to compensation. However, these circumstances do not exempt the airline from its duty of care.

The following reasons are considered extraordinary circumstances:

  • Severe weather conditions
  • Strikes
  • Terror alerts
  • Bird strikes
  • Natural disasters
  • Emergency landings


Your flight was delayed, cancelled, or you were denied boarding? Then you probably have a claim for compensation of up to €600 per person. Check your claim in less than 3 minutes!


If your flight is delayed by more than 3 hours, you are entitled to compensation of up to €600. The amount of compensation depends on the flight distance. Passengers friend assists you in enforcing your claims

At the airport, you are entitled to assistance services such as meals. If necessary, the airline must also ensure your accommodation and transportation.

From experience, we know that airlines often ignore customer complaints or simply reject valid claims. With us, you have a competent partner by your side. Simply fill out the online form on our website and submit the required documents. We will process your case and, if necessary, take legal action on your behalf. Our commission of 36% is only payable if we are successful for you.

About us

Passengers friend specializes in enforcing compensation claims for flight delays, cancellations, and denied boarding. The basic idea is based on the observation that as a traveler, while you have a right to compensation under EU law, you may encounter difficulties enforcing it against the airline in reality. Passengers Friend already collaborates with over 2200 travel agencies. Together, we help you assert your rights. We will secure your compensation, or our service is completely free for you!