📞 Contact

We are here for you – personally & directly.

If you have questions about your case, want to check your claim status or need general advice, our team is here to help. We respond quickly and personally – no chatbot, no endless waiting loops.

👤 Real support – no bot

📞 Directly available by phone

⚡Response within a short time

💬 WhatsApp on request

⭐ 4,4 on Google

Send us a message!

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📞 Telephone

+49 2591 – 253 98 98

Mo – Thu.: 09:30 – 13:00 

Fr: 09:30 – 12:00 

📍 Company

Passengers friend GmbH
Mühlenstraße 24
59348 Lüdinghausen
Germany

"Are you a travel agency or tour operator?"

Travel agency

Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.

Tour operator

Legal handling of flight issues – outsourced with ease, resolved professionally.

"What is your case?"

Compensation for delayed flights.

Your flight was cancelled or not operated.

For problems caused by diverted flights.

If the airline has overbooked your flight.

In the event of missed connecting flights due to delays or similar disruptions.

Handling of Taxes and Fees in the Event of Flight Disruptions