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All about our Privacy Policy

Privacy Policy (27. May 2020)

The responsible authority according to the data protection act, in particular the EU data protection basic regulation (DSGVO), is:

Passengers friend GmbH
Mühlenstraße 24
59348 Lüdinghausen

Telephone: +49 (0) 2591 253 98 98
Fax: +49 (0) 2591 253 98 95

Represented by:
Peter Finke

Your Affected Rights

You can use provided contact details at any time to exercise following rights:

  • Receive information about any personal data we have stored about you and for processing such data
  • Correction of incorrect personal data
  • Deletion of your stored data
  • Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations
  • Objection to the processing of your data with us and
  • Data portability, if you have consented to the data processing or have concluded a contract with us

If you have granted us permission to use and store your personal data, you are entitled to withdraw your permission for the future.

You can always contact your supervisory authority responsible with a complaint. Your competent supervisory authority depends on the state of your domicile, your work or the suspected infringement. For a list of non-public supervisory authorities, see: List of supervisory authorities List of supervisory authorities.

Purpose of data processing by the responsible authority and third parties

We process your personal data only for the purposes stated in this privacy policy. We don’t share your personal data with third parties for any purposes other than those mentioned. We only share your personal information with third parties if:

  • You have given your express consent
  • Processing is required to conclude a contract with you
  • Processing is required to fulfill a legal obligation
  • Processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not disclosing your information.

Collecting general information when visiting our website

When you access our website, cookies automatically record general usage information. This information (server log files) includes type of web browser, operating system used and domain name of your Internet service provider and similar information. This is exclusively information which does not allow you to be identified.

This information is necessary for correct delivery of the web page content requested by you and is mandatory when using the internet. They are processed in particular for the following purposes:

  • Ensuring a trouble-free connection of the website
  • Ensuring a smooth use of our website
  • Evaluation of system security and stability
  • For further administrative purposes.

The processing of your personal data is based on our legitimate interest for the data collection purposes mentioned above. We don’t collect any personally identifiable information, and we don’t use them to determine your identity. The recipient of the data is only the responsible authority and possibly the processor.

Anonymous information of this kind may be statistically evaluated by us to optimize our website and the underlying technology.


Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as: IP address, browser used, operating system and your connection to the Internet.

Cookies cannot be used to launch programs or transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our websites.

Data that is collected by us shall in no case be shared to any third party nor used for them, nor used for advertisement purposes without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time through the settings of your browser. Please use help functions of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.


We will regularly send you our newsletter or comparable information by e-mail to your specified e-mail address on the basis of your expressly given consent.

Your E-Mail address is sufficient for the purpose of receiving the newsletter. When you sign up to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (such as changes to the newsletter offer or technical conditions).

We need a valid e-mail address for your registration. In order to verify that an application is actually made by the owner of an e-mail address, we use the “Double-opt-in” procedure. For this purpose we record the order of the newsletter, send a confirmation email and receive the requested answer. Further data is not collected. The data will be used exclusively for newsletter delivery and will not be passed on to third parties.

Your consent to the storage of your personal data and its use for the newsletter can be revoked at any time. Each newsletter contains a revocation link. You can also unsubscribe from this website at any time or inform us of your request via the contact option indicated at the end of this Privacy Policy.

We use Sendinblue and Mailjet for newsletter software. Your data will be shared with Sendinblue GmbH and Mailjet GmbH. Sendinblue and mailjet are prohibited from selling and using your data for purposes other than sending newsletters. Sendinblue and Mailjet are German, certified provider, which was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

Further information can be found here:
Information about Newsletter2Go
Information about Mailjet

Contact form

If you have questions of any kind contact us by e-mail or contact form and please give us your voluntary consent. This requires the specification of a valid e-mail address. This consent serves only to assign the request and to answering the same. Stating further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing the request you will automatically delete personal data.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses so-called “cookies”, ie text files that are stored on your computer and that allow an analysis of your website usage. The information generated by cookies about your use of this website is usually transmitted and stored on a Google server in the USA. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Full IP address will only in exceptional cases be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

The purposes of the data processing are the evaluation of the use of the website and the compilation of reports on activities on the website. Other related services will be provided based on the use of the website and the Internet. The processing is based on the legitimate interest of the website operator.

You can prevent the cookie storage by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the full functions of this website. You may also prevent the collection of data generated by cookies and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: Browser Add On to disable Google Analytics..

User of Script Libraries (Google Webfonts)

We use script libraries and font libraries on this website in order to render our content correctly and make them visually appealing across browsers, for example Google Webfonts. Google webfonts are transferred to the cache of your browser to prevent multiple loading. Content will be displayed in a standard font if the browser doesn’t support or prohibits access to Google Webfonts.

Using script libraries or font libraries automatically triggers a connection to library operators. It’s theoretically possible – but currently also unclear whether and if so for what purposes – that operators of such libraries collect data.

Here are the privacy policies of the library operator Google.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The purpose of reCAPTCHA is to check whether the data input on our websites (e.g. in a contact form) is made by a person or by an automated program. To this end, reCAPTCHA analyzes the behavior of the website visitor using various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, length of stay of the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.

Data processing is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting his web offers against abusive automated spying and against SPAM.

For further information on Google reCAPTCHA and Google’s privacy policy, please refer to the following links: Privacy and reCAPTCHA description.


Using Google Maps

This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the map features usage by visitors. For more information about Google’s data processing, please refer to the Google Privacy Notice. here you can also change your personal privacy settings in the privacy center.

For detailed instructions on how to manage your own data related to Google products, click here.

Embedded Youtube videos

On some of our websites, we embed Youtube videos. The operator of the plug-ins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to Youtube’s servers. Youtube will be informed, which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your Youtube account before using the embedded videos.

If a Youtube video is played, the provider uses cookies that collect information about user behavior.

Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect any such cookies even when watching YouTube videos. Youtube also stores non-personal usage information in other cookies. You must block the storage of cookies in the browser if you want to prevent this.

Further information on privacy policy on “Youtube” can be found in the privacy policy of the provider.


Google Adwords

Our website uses Google Conversion Tracking. If you’ve reached our website via an advertisement sent by Google, Google Adwords will store a cookie on your computer. The conversion tracking cookie is stored when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and aren’t used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive any information that personally identifies users.

If you do not want to participate in the tracking, you can refuse the required setting of a cookie – for example, via a browser setting that generally deactivates the automatic setting of cookies or set your browser to block cookies from the domain “googleleadservices.com”.

Please note that you are not allowed to delete opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

Using Google Remarketing

This website uses Google Inc.’s remarketing feature. It’s designed to present interest-based ads to web site visitors within the Google Network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he visits web pages belonging to Google advertising network. On these pages, visitors may be presented with ads related to content that the visitor previously viewed on web pages using Google’s remarketing feature.

Google claims that Google doesn’t collect any personal information during this process. If you still don’t want the usage of Google Remarketing, you can always disable it by using appropriate settings. Alternatively, you can disable cookies usage for interest-based advertising through the ad network initiative by following the instructions.

Nach eigenen Angaben erhebt Google bei diesem Vorgang keine personenbezogenen Daten. Sollten Sie die Funktion Remarketing von Google dennoch nicht wünschen, können Sie diese grundsätzlich deaktivieren, indem Sie die entsprechenden Einstellungen vornehmen. Alternativ können Sie den Einsatz von Cookies für interessenbezogene Werbung über die Werbenetzwerkinitiative deaktivieren, indem Sie den Anweisungen folgen.


Within our online offering, due to our legitimate interests in analysis, optimization, and the economic operation of our online offering, the so-called “Facebook Pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used for these purposes.

Facebook is certified under the Privacy Shield agreement, which provides a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook Pixel, Facebook is able to designate the visitors of our online offering as a target group for the display of advertisements (so-called “Facebook Ads”). Accordingly, we use Facebook Pixel to display the Facebook Ads placed by us only to those Facebook users who have also shown an interest in our online offering or who exhibit certain characteristics (e.g., interests in certain topics or products determined by the websites visited), which we transmit to Facebook (so-called “Custom Audiences”). With the help of Facebook Pixel, we want to ensure that our Facebook Ads correspond to the potential interests of users and do not appear bothersome. With the help of Facebook Pixel, we can also track the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook advertisement (so-called “Conversion”).

Facebook Pixel is directly integrated by Facebook when you visit our websites and can store a so-called cookie, i.e., a small file, on your device. If you subsequently log into Facebook or visit Facebook while logged in, the visit to our online offering will be noted in your profile. The data collected about you is anonymous to us, so it does not allow us to draw conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and can be used by Facebook as well as for our own market research and advertising purposes. If we should transmit data to Facebook for comparison purposes, this data is locally encrypted in the browser and only then sent to Facebook via a secure https connection. This is done solely for the purpose of making a comparison with the equally encrypted data stored by Facebook.

The processing of data by Facebook is carried out within the framework of Facebook’s data usage policy. Accordingly, general information about the display of Facebook Ads can be found in Facebook’s data usage policy: https://www.facebook.com/policy.php.

You can object to the collection by Facebook Pixel and the use of your data for the display of Facebook Ads. To adjust the types of advertisements displayed to you within Facebook, you can visit the page set up by Facebook and follow the instructions on usage-based advertising settings: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, meaning they are applied to all devices, such as desktop computers or mobile devices.

To prevent the collection of your data via the Facebook Pixel on our website, please click on the following link: Facebook Opt-Out (if no pop-up appears after clicking on the link, the Facebook Custom Audience is currently not active).

Note: When you click on the link, an “Opt-Out” cookie is stored on your device. If you delete the cookies in this browser, you will need to click the link again. Furthermore, the opt-out only applies within the browser you are using and only within our web domain where the link was clicked. You can also object to the use of cookies for audience measurement and advertising purposes via the deactivation page of the Network Advertising Initiative (http://optout.networkadvertising.org/) and additionally the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices).

Bing Ads

This website uses Bing Ads, a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA – Bing Ads Conversion Tracking. When you click on one of our ads on Bing or on selected websites in the Bing advertising network, a temporary cookie is stored on your computer. If you then visit a conversion page on our site, it is recognized – both by Microsoft Bing and us – that you previously clicked on the ad. This is used to create conversion statistics, i.e., to track how many users reach a conversion page, i.e., complete an order process, after clicking on an ad. If you do not want to participate in the tracking process, you can also refuse the setting of a cookie required for this purpose – for example, via browser settings that generally deactivate the automatic setting of cookies. The use of Bing Ads is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Changes to our privacy policy

We reserve the right to amend this privacy policy to always comply with the current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. Your new visit will be subject to the new privacy policy.


Please don`t hesitate to email us if you have questions about this privacy policy.