⚖️Experts in EU passenger rights · For over 10 years
Was your flight delayed, cancelled, or were you denied boarding? Then you are likely entitled to up to €600 in compensation. We check your claim for free – and handle everything from verification to payout.
★★★★★ 4,4 at Google 203 reviews
⚖️ Experts in EU passenger rights
💶 Up to 600 € compensation
➕ Follow-up costs reimbursable without limit
🚫 No win - no fee
⭐ 4,4 at Google
KNOWN FROM
Passengers friend has been presented as a trustworthy provider of passenger rights by independent media and consumer advocates.
AS EASY AS IT GETS
We handle everything. You don't have to worry about a thing – except for uploading your documents.
Free of charge · Non-binding · In 2 minutes
OUR SERVICES
From classic flight delays to consequential costs that exceed the actual compensation amount – we are familiar with every situation.
YOUR OPTIONS
Three ways to claim your compensation. Only one convinces down the line – because personal service, transparent pricing, real contact persons, and the enforcement of consequential costs are worth more than an anonymous portal or an expensive lawyer.
MORE THAN JUST COMPENSATION
REAL PEOPLE, NO CHATBOT
Flightright offers no personal contact. AirHelp has no telephone support. We do. At Passengers friend, you speak to real people – who know your case inside out.
CUSTOMER REVIEWS
Over 190 reviews on Google. 74% of them with 5 stars. The most frequent praise: 'I didn't have to worry about a thing.
“I didn't have to worry about absolutely anything. The entire process was taken care of, and in the end, the full amount was successfully claimed. If I had tried to do this myself, I would have failed.”
Flight Delay · Long-Haul“It took a little while, but the final result was all that mattered. Fair commission, no stress. Friends and family already know about you – highly recommended.”
Flight Cancellation“Simple submission, uncomplicated upload, then they handled everything. The result actually exceeded my expectations. Gladly again.”
Delay · €600 Compensation“Always reachable by phone, friendly, fast. Contact Passengers Friend right away if something is wrong with your flight – the result speaks for itself.”
Missed ConnectionFAQ
No legal jargon. No fine print. Just honest answers.
Generally, when your flight arrives at its destination with a delay of at least 3 hours, if the flight was cancelled, or if you were denied boarding despite having a valid ticket. The flight distance determines the amount: up to 1,500 km = €250, up to 3,500 km = €400, beyond that = €600 per person. Check your case for free in 2 minutes.
If we do not successfully claim compensation for you, you pay nothing. No handling fee, no hourly rate, no expenses. The risk is entirely ours – you have nothing to lose
"Only if we are successful do we charge 25% of the claimed amount (gross, including VAT). For a €600 compensation, you receive €450 – our fee is €150. VAT is always already included, no additional charges. If an airline refuses to pay and a lawyer must be brought in, a 10% litigation surcharge may apply – we communicate this transparently right from the start.
In the BASIC plan, you will receive your payout upon successful completion, typically within 3–12 months. If you need the money faster, we offer the EXPRESS plan: payout within 7 business days of your request – no other provider offers this option.
Yes. The EU Regulation EC 261/2004 applies to all flights departing from an EU country, as well as to flights from outside the EU to an EU destination if the airline is based in the EU. We also enforce claims in Spain, the Netherlands, and other EU countries.
No risk. Only 25% commission if we are successful.
"Are you a travel agency or tour operator?"
Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.
Legal handling of flight issues – outsourced with ease, resolved professionally.
"What is your case?"
Compensation for delayed flights.
Your flight was cancelled or not operated.
For problems caused by diverted flights.
If the airline has overbooked your flight.
In the event of missed connecting flights due to delays or similar disruptions.
Handling of Taxes and Fees in the Event of Flight Disruptions
