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Refund of taxes and fees

Claim back what you are legally entitled to!

In the event of unexpected flight changes or cancellations, your right to a refund of taxes, fees, and other charges remains intact.

Passengers friend advocates for your rights and navigates through the complex pricing structures of the airline industry.

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Your refund claim: Keep taxes and fees

No matter the reason you can’t take your flight – your rights to a refund of taxes and fees are protected. Often, low-cost airlines refuse this refund, but Passengers friend fights to ensure your legitimate claims are honored, even if the airlines’ terms and conditions claim otherwise.

Passengers friend makes it easy

Our dedicated team at Passengers Friend specializes in helping you reclaim your taxes and fees without hassle. Whether you’re an early bird or have chosen a budget fare, the portion of taxes and fees is often higher than the fare itself. We understand how complex and time-consuming the process can be – that’s why we take care of it for you.

Refund up to 3 years retroactively

Life can be unpredictable. That’s why we offer you the opportunity to claim your refunds up to 3 years retroactively. This means you can also claim for flights that were not taken in the past.

Our Refund Process

Our refund process is straightforward and efficient. Our experienced team does the work for you, claiming your taxes and fees retroactively for up to 3 years. All you need to do is fill out our simple online form. Enter your flight details, and we’ll handle the rest. We ensure you get what you’re entitled to.


Was your flight delayed, cancelled, or were you denied boarding? If so, you likely have a claim for compensation of up to €600.00 per person. Check your claim in less than 3 minutes!

Why should I engage Passengers friend?


The detailed breakdown of taxes and fees on a flight ticket can vary depending on the flight route, airline, departure, and destination country. Please note that only passenger-related fees are refundable. Passenger-related fees include airport or security fees.

  1. Air travel tax: This tax is often levied by governments and is based on the flight destination, duration, or distance.
  2. Airport fees: These fees are charged by airports to cover the use of their facilities such as runways, terminal areas, and passenger amenities.
  3. Security fees: These fees fund security measures and checks at airports.
  4. Passenger duties: Some countries impose passenger duties or fees to finance infrastructure projects or other aviation-related expenses.
  5. Environmental levies: In some cases, environmental levies are imposed on flight tickets to offset the environmental impact of air travel or to finance environmental protection projects.
  6. Air navigation charges: These charges are levied to cover the costs of air traffic control and air navigation services.
  7. Value-added tax (sales tax): In some countries, value-added tax is also levied on flight tickets.
  8. Service fees: Airlines may also impose their own service fees to cover costs for services such as baggage handling, seat reservation, or onboard catering.
  9. Fuel surcharges: In the past, some airlines have imposed fuel surcharges to offset rising fuel costs. However, this practice has become less common.

You can claim taxes and fees for flight tickets up to a period of 3 years retroactively.

To request a refund for taxes and fees, we offer you a straightforward and efficient process. Simply fill out our user-friendly online form and enter your flight details. From there, we’ll take care of the rest.

About us

Passengers friend specializes in enforcing compensation claims for flight delays, cancellations, and denied boarding. The basic idea is based on the observation that as a traveler, while you have a right to compensation under EU law, you may encounter difficulties enforcing it against the airline in reality. Passengers Friend already collaborates with over 2200 travel agencies. Together, we help you assert your rights. We will secure your compensation, or our service is completely free for you!