No cost when it matters

Report your case and pay nothing. You keep 100% of your compensation.

Up to €600 in compensation

Per flight, depending on the distance and length of the delay

100% paid out to you

No success fee, no deductions

🥇 PF Gold

PF Gold – Single Coverage

Protection you arrange before you fly. If something goes wrong, simply report your case via our form. We pursue your compensation claim and you receive 100% of it.

★★★★★ 4,4 · 212 Bewertungen
Ihren Schutz wählen
★★★★★ 4,4 · 212 reviews
Choose your protection

Price range: 5,49 € through 14,90 €

Sichere Zahlung · SSL-verschlüsselt
Secure payment · SSL encrypted
  • Active immediately – your protection starts as soon as you purchase
  • No hassle – we’ll contact you if you’re entitled to compensation
  • Up to €600 per person – plus reimbursement of proven additional costs

🛡️ Protected before you fly

💶 Up to €600 compensation per flight

🧾 Unlimited reimbursement of additional expenses

🥇 100% payout with no commission deducted

SINGLE FLIGHT OR ANNUAL PROTECTION?

When does the Annual Protection pay off?

Both options include the same benefits. The only difference is whether you want to protect
a single flight or all your flights for an entire year.

For a single flight booking
Single Booking Protection 5,49 €
1 flight booking5,49 €
2 flight bookings10,98 €
3 flight bookings16,47 €
4 flight bookings21,96 €
5 flight bookings27,45 €
6 flight bookings32,94 €
You protect each flight booking individually. A good choice if you make no more than two flight bookings a year.
For all your flight bookings throughout the year
Annual protection 14,90 €
1 flight booking14,90 €
2 flight bookings14,90 €
3 flight bookings14,90 €
4 flight bookings14,90 €
5 flight bookings14,90 €
6 flight bookings14,90 €
One fixed price, no matter how often you fly. From your third flight booking onwards, Annual Protection costs less than protecting each booking individually.

Save from your third flight booking of the year onward with Annual Protection.

With ten flight bookings a year, individual protection would cost €54.90. With Annual Protection, you still pay just €14.90. That's a difference of €40.00 for exactly the same level of protection.

Get Annual Protection →
Ein Mann sitzt mit seinem Gepäck entspannt am Flughafen

NO HASSLE

You don't have to submit anything. We'll contact you.

If your flight is delayed, cancelled or affected by another disruption, simply report your case via our form. Let us know you have PF Gold and upload your proof of purchase. We check whether you are entitled to compensation and pursue your claim with the airline. You don’t have to deal with the airline yourself.

  • ✓No forms – no claims to submit and no documents to collect
  • ✓No deadlines to track – wir handeln rechtzeitig für Sie
  • ✓No correspondence – we handle all communication with the airline
How it works →

THE DIFFERENCE

You keep 100% of your compensation.

If you submit a claim only after a flight disruption has occurred, you usually pay a success fee. PF Gold works differently: because you purchased your protection in advance, we don't deduct anything. You receive the full amount of compensation we recover for you.

  • ✓Up to €600 per flight – depending on the distance and length of the delay
  • ✓Refund of your ticket price in the event of a cancellation
  • ✓Unlimited reimbursement of additional expenses – including hotels, meals and missed connections
View all benefits →
Ein Mann liest eine Benachrichtigung auf seinem Telefon, dass er anspruchsberechtigt ist

WHAT'S INCLUDED

Everything included with PF Gold

The benefits are identical with both options – Individual Protection covers one flight, while Annual Protection covers all your flights throughout the year.

🛡️
Protected before you fly
You purchase PF Gold before departure. If something goes wrong, simply report your case via our form. We handle the rest.
✈️
Delays & cancellations
We enforce your compensation claim against the airline on your behalf.
🔀
Flight changes & overbooking
We also handle your claims in cases involving rescheduled flights, diversions and overbooking.
💶
Ticket price reimbursement
If your flight is cancelled, we recover the ticket price for you.
🧾
Reimbursement of consequential costs
Documented additional expenses, such as hotel costs or costs resulting from a missed connecting flight, are reimbursed in full with no upper limit.
🥇
100% payout to you
No commission is deducted. You receive the full amount of compensation.

IN 3 STEPS

How your protection works

You only have to take one step. We take care of everything else.

1
Purchase protection
Choose Single Booking Protection or Annual Protection and purchase it online before you fly.
2
You get in touch with us
If there is a problem with your flight, report your case via our form. Let us know you have PF Gold and upload your proof of purchase.
3
You receive your money
We enforce your claim and pay 100% of the compensation to you.

TRUST

Why travellers trust Passengers friend

Specialised legal experts, years of experience in EU air passenger rights and a team
that's there when you need them.

⚖️
Experts in EU passenger rights
Travel experts and partner lawyers pursue your claims on your behalf.
🇩🇪
Made in Lüdinghausen
A German company with German-based customer service.
🔒
Secure payment
PayPal, SEPA Direct Debit and payment by invoice, SSL encrypted.
🤝
Strong partners
Tour operators and travel agencies already trust PF Gold.
4.4
★★★★★
based on 224 Google reviews
Google
74.3% of all customers give 5 stars.

The most frequent praise: “I didn't have to worry about absolutely anything.”

"Are you a travel agency or tour operator?"

Das Maskottchen von Passengers friend
Travel agency

Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.

Ein Paar wird in einem Reisebüro bedient
Eine Reisebüroangestellte an einem Laptop
Tour operator

Legal handling of flight issues – outsourced with ease, resolved professionally.

"What is your case?"

Das Maskottchen von Passengers friend

Compensation for delayed flights.

Your flight was cancelled or not operated.

For problems caused by diverted flights.

If the airline has overbooked your flight.

In the event of missed connecting flights due to delays or similar disruptions.

Handling of Taxes and Fees in the Event of Flight Disruptions