Flight problems with Condor? We enforce your claims.

Whether it’s a delay, overbooking, or short-notice cancellation: If you have problems with your Condor flight, we will help you secure your compensation quickly and easily.
Check claim now →
A Condor airplane

⚖️ Experts in EU passenger rights

💶 Up to €600 flight compensation

🏨 Additional reimbursement of follow-up costs

🔒 No Win – No Fee

⭐ 4,4 ★ Google

On this page
Check compensation →

About Condor

As Germany’s most popular leisure airline, Condor offers numerous connections to holiday destinations worldwide. Despite the focus on holiday joy, unforeseen disruptions can thwart your flight plan. We specialize in legally representing your passenger rights against Condor.

Easy way to compensation – with Passengers friend

🔐

No Win – No Fee

Commission only upon success – you take zero financial risk.

💰

Only 25% Commission

Transparent & affordable – more money stays in your pocket.

🏠

Follow-up Cost Reimbursement

Hotels, meals, transfers – we also recover your additional expenses.

1

Check Your Claim

Free & non-binding – takes just 2 minutes online on our website.

2

We Take Over

Passengers friend contacts the airline and enforces your rights.

3

Receive Payout

Your financial compensation is transferred directly to your bank account.

Check claim now for free →

Your passenger rights with Condor

The EU Passenger Rights Regulation 261/2004 applies to Condor. This protects you in the event of delays and cancellations on flights from an EU airport. We ensure that you are not left sitting on your costs or your anger in the event of irregularities.
📋 Possible Claims
  • Flight delay of 3 hours or more at the final destination
  • Flight cancellation
  • Flight diversion / Flight rescheduling
  • Overbooking
  • Taxes & fees reimbursement upon non-attendance
  • Missed connecting flight
  • Follow-up cost reimbursement
  • Compensation between €250 – €600
→ Check flight delay
✅ What should I do?
  • Inform yourself about your rights
  • Document the flight issue in writing
  • Keep your boarding pass & booking confirmation
  • Claim compensation directly from the airline
  • In case of rejection: Hire Passengers friend
  • No effort – zero financial risk

Condor Flight Delay: Your Rights

Compensation from 3 hours

You are entitled to compensation if you arrive at your destination with a delay of at least 180 minutes. The decisive factor is the opening of the aircraft doors at the final destination.

Graduation of the compensation payment

Claims can be asserted for up to three years at the end of the year. Filing early secures your claims before relevant flight data is archived by the airline.
Flight distance Compensation per person
Up to 1,500 km up to €250
1,500 – 3,500 km up to €400
Over 3,500 km up to €600

* plus potential follow-up cost reimbursement per person

Limitation period for claims

Claims can be asserted for up to three years at the end of the year. Filing early secures your claims before relevant flight data is archived by the airline.

When does the claim not apply?

In the case of “extraordinary circumstances” (e.g. severe weather, official instructions), Condor does not have to pay. However, technical problems usually do not count and are fully subject to compensation.
Flugverspätung mit EN Condor?

Check now for free in just 2 minutes

Check claim →

Condor Flight Cancellation

Claims in the event of a short-notice cancellation

If your flight is cancelled less than 14 days before departure, you are entitled to statutory compensation if there is no equivalent alternative offer.

Right to choose: Refund or rebooking

In addition to compensation, you are entitled to a refund of your ticket price or alternative transport to your destination. We help you enforce these rights simultaneously.

Using the rebooking offer correctly

You may accept an alternative offer to reach your destination. Caution: Do not sign any documents that waive further claims for compensation.
Flugausfall mit EN Condor?

Check now for free in just 2 minutes

Check claim →

Missed connecting flight with Condor

If you miss a connection under the same booking number due to a Condor delay, the airline is obliged to rebook you and pay compensation if you arrive accordingly late.

Overbooking with Condor

If Condor denies you access to the aircraft due to overbooking, you are immediately entitled to compensation and appropriate care at the airport.

Understanding extraordinary circumstances

What are genuine exceptions?

These are events outside the airline’s control, such as severe weather or strikes by airport staff, which make flight operations impossible.
Yes – Airline is responsible No, Airline is not responsible
Staff shortage Severe weather / Storms
Technical issues Air traffic control strike
Airline staff strike Lightning strike
Airline financial problems Political crises
Non-compliance with staff rest periods Natural disasters
Bird strike
Airport and airspace closures
Border closures
Medical emergencies
Terminal technical failures

Why operational reasons often count

Condor must answer for all problems that lie within its operational sphere of influence – this includes technical defects or a lack of personnel, which do not constitute “force majeure”.

Warum Passengers friend für Ihre EN Condor Entschädigung?

💰 Lowest & most transparent fees

Only 25% commission (BASIC) – no hidden fees. Significantly cheaper than the competition in direct comparison.

🔒 No-Win-No-Fee Guarantee

No win = no fee. You take zero financial risk.

🏨 Follow-up cost reimbursement

Hotels, transfers, lost vacation days – we also recover follow-up costs that other providers ignore.

⚡ EXPRESS: Payout in 7 business days

With the EXPRESS tariff, you receive your payout within 7 business days – instantly planable.

⚖️ Legal enforcement in court

Legal enforcement in court – We litigate on your behalf if the airline refuses to cooperate (plus court fee surcharge).

🌍 Alle EN Condor-Strecken abgedeckt

EU flights, intercontinental flights, codeshares – we know every relevant regulation for every route.

Bereit? Jetzt Anspruch gegenüber EN Condor durchsetzen

Free – Non-binding – in 3 minutes

Check claim →

Your simple path to compensation

1

Step 1 – Document

Keep your boarding pass, request confirmation of the delay at the counter, and take photos of the departure board.

2

Step 2 – Check Claim

Free of charge on passengersfriend.com – find out in 3 minutes if and how much you are entitled to.

3

Step 3 – We Take Over

Passengers friend enforces your claim – no effort, zero risk for you.

Which documents do I need?

  • Boarding pass / digital ticket
  • Booking confirmation
  • Receipts for alternative transportation or accommodation
  • Documents of accompanying passengers
  • Photo: Departure board showing delay or cancellation notice
  • If possible: Written confirmation of delay from Lufthansa

Frequently asked questions about Condor compensation

How long can I assert claims?

The claim exists for three years after the calendar year of the incident. However, we recommend timely processing.

What documents do I need to have ready?

Your booking number, boarding pass and receipts for incurred costs (such as meals) are important to fully substantiate your claim.

Condor refused, what should I do?

We do not let ourselves be fobbed off with standard rejections. Our experts evaluate whether the rejection is legally tenable and object to unfounded cancellations.

Does this also apply to business flights?

EU passenger rights are personal. It is therefore irrelevant for the compensation claim whether the flight was booked privately or for business.

We also assist with these airlines

Ryanair
Eurowings
easyJet
Condor
Turkish Airlines
British Airways
Air France
KLM
Swiss
Austrian Airlines
show more →

We also assist with flight issues at these airports

Frankfurt (FRA)
München (MUC)
Berlin (BER)
Düsseldorf (DUS)
Hamburg (HAM)
Köln/Bonn (CGN)
Stuttgart (STR)
Wien (VIE)
Show all airports →

Additional Passenger Rights

Flight delay compensation
Flight cancellation compensation
Missed connecting flight compensation
Overbooking compensation
Follow-up cost reimbursement

"Are you a travel agency or tour operator?"

Travel agency

Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.

PF-Gold for travel agencies
Tour operator

Legal handling of flight issues – outsourced with ease, resolved professionally.

PF-Gold for tour operators

"What is your case?"

Flight delay

Compensation for delayed flights.

Flight cancellation

Your flight was cancelled or not operated.

Diverted flight

For problems caused by diverted flights.

Overbooking

If the airline has overbooked your flight.

Missed connection

In the event of missed connecting flights due to delays or similar disruptions.

Taxes and fees

Handling of Taxes and Fees in the Event of Flight Disruptions