The controller within the meaning of the applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Passengers friend GmbH
Mühlenstraße 24
59348 Lüdinghausen
Phone: +49 (0) 2591 253 98 98
Fax: +49 (0) 2591 253 98 95
Represented by:
Peter Finke
You may exercise the following rights at any time using the contact details provided:
If you have given us your consent, you may withdraw it at any time with effect for the future.
You may also lodge a complaint with the competent supervisory authority at any time. The competent supervisory authority is determined by the federal state in which you reside or work, or where the alleged infringement occurred. A list of supervisory authorities for the non-public sector, including their addresses, can be found here: List of Supervisory Authorities.
We process your personal data only for the purposes specified in this Privacy Policy. Your personal data will not be transferred to third parties for purposes other than those stated. We will only disclose your personal data to third parties, if:
When you access our website, general information is automatically collected by means of a cookie. This information, known as server log files, includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and similar information. This information does not allow any conclusions to be drawn about your identity.
This information is technically necessary in order to correctly deliver website content requested by you and is inevitably generated when using the Internet. It is processed in particular for the following purposes:
The processing of your personal data is based on our legitimate interest in the aforementioned purposes of data collection. We do not use your data to draw conclusions about your identity. The recipients of the data are only the controller and, where applicable, data processors acting on our behalf.
We may evaluate anonymous information of this kind statistically in order to optimize our website and the technology behind it.
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data, such as your IP address, the browser you use, your operating system and your Internet connection.
Cookies cannot be used to launch programs or transmit viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and ensure that our websites are displayed correctly.
Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.
You can generally view our website without cookies. Internet browsers are regularly configured to accept cookies. In general, you can disable the use of cookies at any time through your browser settings. Please use your Internet browser’s help functions to find out how to change these settings.
Please note that certain functions of our website may not work if you disable the use of cookies.
To protect the security of your data during transmission, we use encryption methods corresponding to the current state of technology, such as SSL, via HTTPS.
Based on your express consent, we regularly send you our newsletter or comparable information by email to the email address you have provided.
Providing your email address is sufficient to receive the newsletter. When registering for our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration, such as changes to the newsletter service or technical circumstances.
For a valid registration, we require a valid email address. To verify that a registration was actually made by the owner of an email address, we use the “double opt-in” procedure. For this purpose, we record the newsletter subscription, the dispatch of a confirmation email and receipt of the requested response. No additional data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.
You may withdraw your consent to the storage of your personal data and its use for sending the newsletter at any time. Each newsletter contains a corresponding link for this purpose. You may also unsubscribe directly via this website at any time or inform us of your request using the contact details provided at the end of this Privacy Policy.
Brevo and Mailjet are used as newsletter software. Your data is transferred to Sendinblue GmbH and Mailjet GmbH for this purpose. Brevo and Mailjet are prohibited from selling your data or using it for purposes other than sending newsletters. Brevo and Mailjet are German, certified providers selected in accordance with the requirements of the General Data Protection Regulation and the German Federal Data Protection Act.
Further information can be found here:
If you contact us by email or via a contact form with questions of any kind, you voluntarily consent to the processing of your data for the purpose of contacting you. A valid email address is required for this purpose. This is used to assign your inquiry and subsequently respond to it. Providing additional information is optional. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been dealt with, personal data will be automatically deleted.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. Due to the activation of IP anonymization on these websites, however, your IP address is shortened by Google within member states of the European Union or other states party to the Agreement on the European Economic Area before being transmitted. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and Internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
The purposes of data processing are to evaluate website usage and compile reports on website activities. Further related services are then to be provided based on the use of the website and the Internet. Processing is based on the legitimate interest of the website operator.
You can prevent cookies from being stored by selecting the appropriate settings in your browser software. However, please note that you may not be able to use all functions of this website to their full extent in this case. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website, including your IP address, and from processing this data by downloading and installing the browser plugin available via the following link: Browser Add-on for disabling Google Analytics.
To ensure that our content is displayed correctly across different browsers and in a visually appealing manner, we use script libraries and font libraries such as Google Webfonts on this website. Google Web Fonts are transferred to your browser cache to prevent them from being loaded multiple times. If your browser does not support Google Web Fonts or prevents access to them, the content will be displayed in a standard font.
Calling up script libraries or font libraries automatically establishes a connection to the operator of the library. It is theoretically possible that the operators of such libraries may collect data, although it is currently unclear whether and, if so, for what purposes.
Here are the privacy policies of the library provider Google.
We use “Google reCAPTCHA” (“reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
reCAPTCHA is used to determine whether data is entered on our websites, for example in a contact form, by a human or by an automated program.
For this purpose, reCAPTCHA analyzes the behavior of website visitors based on various characteristics. This analysis begins automatically as soon as the website visitor accesses the website.
For the analysis, reCAPTCHA evaluates various information, such as the IP address, the length of time the website visitor spends on the website and mouse movements made by the user. The data collected during the analysis is transmitted to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.
Data processing is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web services against abusive automated access and spam.
Further information about Google reCAPTCHA and Google’s Privacy Policy can be found at the following links: Privacy and reCAPTCHA information.
This website uses the Google Maps API to display geographical information visually.
When using Google Maps, Google also collects, processes and uses data concerning visitors’ use of the map functions. Further information about data processing by Google can be found in the Google Privacy Notice. You can also change your personal privacy settings in Google’s Privacy Center.
Detailed instructions on managing your own data in connection with Google products can be found here.
Some of our websites embed YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94025, USA.
When you visit a page containing the YouTube plugin, a connection to YouTube’s servers is established. YouTube is informed about which pages you visit. If you are logged into your YouTube account, YouTube can associate your browsing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand.
When a YouTube video is started, the provider uses cookies that collect information about user behavior.
Users who have disabled the storage of cookies for Google’s advertising program will also not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you wish to prevent this, you must block the storage of cookies in your browser.
Further information about data protection at YouTube can be found in the provider’s Privacy Policy.
Our website uses Google Conversion Tracking. If you reached our website through an advertisement placed by Google, Google AdWords places a cookie on your computer. The conversion tracking cookie is set when a user clicks on an advertisement placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the advertisement and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies therefore cannot be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their advertisement and were redirected to a page containing a conversion tracking tag. However, they do not receive any information that can personally identify users.
If you do not wish to participate in tracking, you can refuse the setting of the cookie required for this purpose, for example by using a browser setting that generally disables the automatic setting of cookies or by configuring your browser to block cookies from the domain “googleleadservices.com”.
Please note that you must not delete the opt-out cookies as long as you do not wish any measurement data to be recorded. If you delete all cookies in your browser, you will need to set the relevant opt-out cookie again.
This website uses the remarketing function of Google Inc. This function is used to present interest-based advertisements to website visitors within the Google advertising network. A cookie is stored in the website visitor’s browser, which makes it possible to recognize the visitor when they visit websites belonging to the advertising network. On these websites, visitors may be shown advertisements relating to content they have previously viewed on websites that use the remarketing function.
According to Google, no personal data is collected during this process. If you nevertheless do not wish to use the remarketing function, you can deactivate it by changing the corresponding settings. Alternatively, you can disable the use of cookies for interest-based advertising through the Network Advertising Initiative by following the relevant instructions.
We use “Microsoft Clarity“, a web analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, on our website.
Microsoft Clarity uses cookies and other technologies to analyze user behavior on our website, such as mouse movements, clicks and scrolling behavior. This information helps us improve the user-friendliness and performance of our website. The data collected is transferred to and stored on Microsoft’s servers, including servers in the USA. Entries in form fields are masked by default and are not recorded.
Data processed
IP address (shortened/anonymized)
Device and browser information
Usage data (duration of visit, click paths, interactions)
Legal basis: Processing is carried out exclusively on the basis of your express consent pursuant to Art. 6(1)(a) GDPR, provided that you have given this consent via our cookie consent banner. Microsoft Clarity is not activated without your consent.
Third-country transfer: Microsoft is certified under the EU-US Data Privacy Framework. Standard Contractual Clauses are also used to ensure an adequate level of data protection.
Storage period & withdrawal: The data is stored for a maximum of 13 months. You can withdraw your consent at any time with effect for the future by accessing the cookie settings on our website and disabling the category “Statistics/Analytics”.
Further information about data protection at Microsoft can be found in the Microsoft Privacy Statement.
We reserve the right to amend this Privacy Policy so that it always complies with current legal requirements or to implement changes to our services in the Privacy Policy, for example when introducing new services. The new Privacy Policy will apply to your next visit.
If you have any questions about data protection, please send us an email.
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