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SECURE YOUR RIGHTFUL CLAIM TO A TRAVEL REFUND IN JUST 2 MINUTES
We know from experience that airlines often ignore customer complaints or simply reject justified claims. Our competent travel law team, supported by contract lawyers, helps with all questions —
Find out how much you are entitled to compensation.
We'll check your claim within minutes, free of charge, and do the rest.
You receive your compensation. Provided your claim is justified, we will transfer your money to you. This settles the matter for you.
Why should I turn on Passengers friend?
Passengers friend specializes in the enforcement of compensation claims in case of flight delays, cancellations and denied boarding. The basic idea is based on the observation that although you as a traveler are entitled to compensation under EU law, in reality you have difficulties enforcing it against the airline. Passengers friend already cooperates with over 2200 travel agencies, together we will help you to get your right. We enforce your compensation or our service is completely free for you!
Two travellers were looking forward to a sunny summer vacation in June 2017, however the plane did not take off after all. The reason: A passenger had previously seen a mouse on board. Now the regional court Wedding has ruled. A mouse infestation is not an extraordinary circumstance. According to the ruling, passengers are entitled to a compensation payment in accordance with the EU Passenger Rights Regulation.
During the winter months de-icing at airports is also necessary. It regularly occurs that the aircraft cannot take off because, for example, parts of the wings are frozen. Anyone who arrives late at their destination due to de-icing is entitled to financial compensation. Many airlines would like to avoid the compensation payment and talk their way out of it. According to the courts, de-icing is one of the airline's normal duties, it is not an extraordinary circumstance.
Travellers are not privileged creditors, so the claim has a comparatively low priority in insolvency proceedings. As a result, if the airline is bankrupt, the claims for compensation in the event of flight cancellations or lost baggage will therefore be rather negative. However, if the booked trip is a package tour, it is possible that travellers will not be left completely empty-handed. The claims can possibly be filed against the tour operator.