Passengers friend Logo

About us

Welcome to Passengers friend.

Get to know us.

About us - the Passengers friend Team

Who are we?

An icon list with the most important facts

Peter-CEO

Our history

It’s a pervasive problem: airline passengers who have a right to compensation are treated unfairly or ignored, and no one seems to want to help. Our mission is to grant everyone access to their rights.

For this reason, Peter and Johannes decided in 2016 to assist in this process as a friend to the passengers and founded Passengers friend.

We realized that very few passengers knew about their rights/claims for compensation. We wanted to change that. We started at the airport of Palma de Mallorca. There we distributed flyers to travelers who were affected by a problem with their flight. This worked so well that we wanted to expand our service and make it available to all travelers. Gradually, we were able to gain more and more travel agency partners throughout Germany, which allowed Passengers friend to continue to grow. We now have 25 employees and well over 3000 travel agency partners, making us the market leader in Germany. 

A timeline with the most important achievements

What do we stand for?

We want to make passengers aware of their rights and help to enforce them. Many travelers don’t know that they are entitled to compensation of up to €600 per person. The legal situation is clear, but enforcing the claim is anything but easy: It takes time, determination and a consistent attitude, and can ultimately cost a lot of money (e.g. lawyer’s fees and court costs). With experienced lawyers at our side, we fight for your rights. On your behalf, we demand the compensation to which you are entitled from the airline and assume all costs and risks.

Our ideals

A paper flyer in the colors of Passengers friend

We shake up the airlines

We want to make passengers aware of their rights and help them to enforce them. Many travelers don’t even know that they are entitled to a compensation of up to €600 per person.

We know from experience that flight delays and cancellations are not only annoying, but also nerve-wracking. Travelers are often systematically ignored and put off with standardized letters. Even travel experts often get nowhere with their claims. Our personal service addresses your individual claims and finds a solution for every problem.

The legal situation is clear, but enforcing the claim is anything but easy: It takes time, assertiveness and a consistent attitude and can ultimately cost a lot of money (e.g. lawyer and court costs).

That’s why we founded Passengers friend. With experienced lawyers at our side, we fight for your rights. On your behalf, we claim the compensation you are entitled to from the airline and assume all costs and risks for you.

Orange and white figures, symbolising the staff from Passengers friend

Who is behind Passengers friend?

Peter-CEO

Peter CEO

Johannes-CTO

Johannes CTO

Lukas-COO

Lukas COO

Kristin-CMO

Kristin CMO

EVA_Office-Manager

Eva Office Manager

Ana-Backoffice

Ana Backoffice

Sascha-Backoffice

Sascha Backoffice

Mike-Backoffice

Mike Backoffice

Kirstin-Finance

Kristin Finance

Jule-Legal

Jule Legal

Chris-Legal

Chris Legal

Alex-IT

Alex IT

Marie-IT

Marie IT

Jasmin-Social Media

Jasmin Social Media

Chrsitian-Marketing

Christian Marketing

We make sure that all inquiries are answered in a customer-oriented and individual manner. We also ensure that our activities run smoothly.
Peter-CEO

Peter CEO

Johannes-CTO

Johannes CTO

Lukas-COO

Lukas COO

We are the direct contacts for our clients and partners whenever they encounter legal issues relating to the law of package travel and air passenger law. Our aim is to provide the highest professional competence and the highest quality of service. The main core task of our team is to deal with compensation claims. We check and evaluate all travel deficiencies obtained from our clients and then make claims against airlines or travel agents.
EVA_Office-Manager

Eva Office Manager

Ana-Backoffice

Ana Backoffice

Sascha - Backoffice

Sascha Backoffice

Mike-Backoffice

Mike Backoffice

Kirstin-Finance

Kristin Finance

We are the creative minds behind Passengers Friend. We provide a variety of content on our blog and social media channels, and are responsible for presenting a unique representation of the company to the public. We put high emphasis on teamwork, so we can always get the best imagination and the finest ideas.
Kristin-CMO

Kristin CMO

Chrsitian-Marketing

Christian Marketing

Jasmin-Social Media

Jasmin Social Media

Our tasks especially include the preparation of pleadings for the Court. This could really have any conceivable content. All that matters to us is to defend the rights of our clients and to set out what really happened to justify our clients’ claims. We do our best to deal with every trick the airlines play. That’s why we are particularly pleased when we are informed that our clients are successful in their claims. Because that’s what we’re all about.
Chris-Legal

Chris Legal

Jule - Legal

Jule Legal

For a legal-tech company, IT is the basis for daily work. Therefore, we take care that all IT systems run stably. In our in-house software forge, we create highly specialized software for the work with huge databases and creative websites for our clients.
Johannes-CTO

Johannes CTO

Alex-IT

Alex IT

Marie-IT

Marie IT