Welcome to Passengers friend.
Get to know us.
Who are we?
It’s a pervasive problem: airline passengers who have a right to compensation are treated unfairly or ignored, and no one seems to want to help. Our mission is to grant everyone access to their rights.
For this reason, Peter and Johannes decided in 2016 to assist in this process as a friend to the passengers and founded Passengers friend.
We realized that very few passengers knew about their rights/claims for compensation. We wanted to change that. We started at the airport of Palma de Mallorca. There we distributed flyers to travelers who were affected by a problem with their flight. This worked so well that we wanted to expand our service and make it available to all travelers. Gradually, we were able to gain more and more travel agency partners throughout Germany, which allowed Passengers friend to continue to grow. We now have 25 employees and well over 3000 travel agency partners, making us the market leader in Germany.
We shake up the airlines
We want to make passengers aware of their rights and help them to enforce them. Many travelers don’t even know that they are entitled to a compensation of up to € 600 per person.
We know from experience that flight delays and cancellations are not only annoying, but also nerve-wracking. Travelers are often systematically ignored and put off with standardized letters. Even travel experts often get nowhere with their claims. Our personal service addresses your individual claims and finds a solution for every problem.
The legal situation is clear, but enforcing the claim is anything but easy: It takes time, assertiveness and a consistent attitude and can ultimately cost a lot of money (e.g. lawyer and court costs).
That’s why we founded Passengers friend. With experienced lawyers at our side, we fight for your rights. On your behalf, we claim the compensation you are entitled to from the airline and assume all costs and risks for you.