Compensation in case of flight diversion
Last-minute errands are done, the bags are packed, and the excitement for the upcoming journey is growing. But suddenly, you receive the message: Your flight has been cancelled, the planned flight will not take place. The cancellation by the airline is the absolute nightmare of many travelers and is nerve-wracking.
The great uncertainty about whether and when there will be a replacement flight raises many questions and problems. With the help of Passengers friend, you can get up to €600 back.
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Find out what your compensation claim is worth.
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We’ll check your claim for free within minutes and take care of the rest.
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If your claim is valid, we’ll transfer your money to you. The matter is settled for you.
You have these rights in the event of a flight diversion:
Sometimes flights are diverted and have to land at another airport with a delay. If you arrive at your original destination at least 3 hours late, you are entitled to compensation of up to €600 per person under the EU Air Passenger Rights Regulation. When calculating the delay, the arrival time at the original destination is relevant.
The amount of compensation depends on the flight distance:
- For flights with a distance of up to 1500 km, you will receive compensation of up to 250 euros.
- For flights with a distance of 1500 km – 3500 km, you will receive compensation of up to 400 euros.
- For flights with a distance of over 3500 km, you will receive compensation of up to 600 euros.
Services you are entitled to in case of a flight diversion
If the flight is delayed by more than 3 hours, you have the right to assistance services such as meals, refreshments, two telephone calls, or emails. If the aircraft lands at a different airport, the airline must transport you to your original destination.
If you have to arrange alternative transportation yourself, please keep all receipts and receipts. You can later invoice your expenses to the airline.
This is how you check and claim your compensation
Simply enter your flight number and date into our application form. You authorize us to check your claim for compensation within two minutes. This service is free for you. Only in case of success, we retain a commission of 36%.
Flight diversions are frustrating. Besides the question of compensation, there is often the question of why flights are diverted.
Reasons why a flight is diverted
Flights can be diverted for various reasons, including:
- Airport closure
- Medical emergency
- Severe weather
- Night flight ban
The night flight ban:
Among the most common reasons for a detour is the night flight ban. If your flight has been diverted, you are definitely entitled to replacement transportation to the original airport. This means that the airline must ensure that you reach your destination airport. If the airline does not take care of this, you can book your own transportation to the destination airport. The following table shows you which airports may not be approached at night:
| Lübeck von 23:30 Uhr bis 05:30 Uhr | Dresden von 23:30 Uhr bis 5:30 Uhr |
| Hamburg von 23:00 Uhr bis 6:00 Uhr | Frankfurt am Main von 23:00 Uhr bis 5:00 Uhr |
| Bremen von 22:30 Uhr bis 6:00 Uhr | Saarbrücken von 22:30 Uhr bis 6:00 Uhr |
| Berlin-Brandenburg von 24:00 Uhr bis 5:00 Uhr | Karlsruhe/Baden-Baden von 23:00 Uhr bis 6:00 Uhr |
| Niederrhein von 22:00 Uhr bis 6:00 Uhr | Stuttgart von 23:00 Uhr bis 6:00 Uhr |
| Dortmund von 22:00 Uhr bis 6:00 Uhr | Friedrichshafen von 22:00 Uhr bis 6:00 Uhr |
| Düsseldorf von 22:00 Uhr bis 6:00 Uhr | Memmingen von 22:00 Uhr bis 6:00 Uhr |
| Leipzig/Halle von 23:30 Uhr bis 5:30 Uhr | München von 0:00 Uhr bis 5:00 Uhr |
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ASSERT YOUR RIGHTS!
Your flight was delayed, cancelled, or you were denied boarding? Then you probably have a claim for compensation of up to €600 per person. Check your claim in less than 3 minutes!
FAQ
In case of a flight diversion, the traveler must experience a delay of at least 3 hours before you have a claim for compensation. With Passenger Friend, you can check and claim your compensation. The arrival at the original destination is crucial in this regard.
Depending on the flight distance, the compensation could be up to €600. Additionally, you have the right to assistance services such as meals, drinks, and communication facilities. If your flight has been diverted, you are entitled to alternative transportation to the original airport
One of the most common reasons is the night flight ban. In many cases, the flight does not reach its original destination airport before the start of the night flight ban. In this case, aircraft are diverted to the nearest airport
About us
Passengers friend specializes in enforcing compensation claims for flight delays, cancellations, and denied boarding. The basic idea is based on the observation that as a traveler, while you have a right to compensation under EU law, you may encounter difficulties enforcing it against the airline in reality. Passengers Friend already collaborates with over 2200 travel agencies. Together, we help you assert your rights. We will secure your compensation, or our service is completely free for you!
