Has your trip been canceled due to the pandemic? Money back for Corona travel cancellation Secure your claim now

Compensation for
Flight Delay

Flight delay

When your flight is delayed, it causes you a lot of stress and frustration. There are seemingly endless waiting times at the airport. A flight delay robs you of valuable vacation hours. The long-awaited vacation becomes a distant memory. But missed professional meetings also cost money and nerves. In many cases, however, EU regulations entitle you to financial compensation of up to €600 per person. It doesn't matter whether you are traveling as an all-inclusive, individual or business trip. Check your entitlement to compensation now!

This is how we help you enforce your passenger rights in the event of a flight delay:

By purchasing an airline ticket, you have entered into a contract with the corresponding airline. The terms of the contract must be fulfilled, and the airline must take you to the desired destination. Whether it's a flight delay, flight time change or flight cancellation, if you don't get to your destination as planned, the airline must compensate you. From a flight delay of 3 hours, you are entitled to compensation of up to €600 per person plus care services from the airline.

Passengers friend helps you with airline problems and asserts your claims against the airline.

Your rights are protected by the EU Passenger Rights Regulation:

Since 2014, your rights as an air passenger have been protected by the EU Passenger Rights Regulation 261/2014. In the event of a flight delay, you are entitled to financial compensation of up to €600 per person under certain conditions. In Germany alone, legitimate claims worth €700 million go unasserted every year. With us, you take no risk. Simply fill out the form on our website and our travel law experts will take over your case.

You have the following rights in the event of a flight delay:

If your flight is delayed for more than 3 hours, you are usually entitled to compensation under the EU Passenger Rights Regulation. You are entitled to compensation if the following conditions are met:

  • the flight departed from or arrived in the EU and the airline has its headquarters within the EU
  • the flight delay did not occur more than 3 years ago
  • the airline is responsible for the delay

You have a right to receive care services already from 2 hours of delay. You must be provided with free drinks and food. You should also be able to make 2 calls and send emails. If your flight is postponed to the next day, the airline must pay for the hotel and transfer costs until the replacement flight.

That's how much you're entitled to compensation:

Compensation

How to act correctly in the event of a flight delay

If your flight is delayed by more than 3 hours, you can claim compensation from the airline. Below we explain how to act correctly in case of a flight delay.

Find out from the airline why the flight is delayed and ask for written confirmation. Keep the evidence.

In these situations, you are not entitled to compensation:

In case of delays of less than 3 hours, unfortunately, you cannot claim compensation. In addition, you are not entitled to compensation if the flight departed from outside the EU and the airline has its headquarters outside the EU.

Exclamation mark Exceptional circumstances:

There are some situations in which your claim cannot be enforced despite all the given conditions. If an extraordinary circumstance exists, the airline does not have to compensate you. This includes all unforeseeable situations that do not occur in the daily operations of an airline and are beyond the airline's control. These events are to be distinguished from normal delays and operational procedures for transporting passengers. These extraordinary circumstances include:

  • political uncertainty
  • severe weather
  • airport or airspace closures
  • bird strikes
  • unavoidable security risks
  • other risks

Make your claims now! We will help you with it. Simply fill out the application on our website, Passengers friend will take over your case immediately and you will receive the compensation payment you are entitled to.

FAQ:

When am I entitled to compensation for a flight delay?

If there is a flight delay of more than 3 hours, you are entitled to compensation from the airline. Depending on the distance traveled, this can be up to €600 per person.

What rights do I have in the event of a flight delay?

Your rights have been protected by EU flight regulation 261/2014 since 2004. Depending on the flight distance traveled, you are entitled to compensation of up to €600 per person. In case of a delay of several hours, the airline should provide you with free food and drinks. You also have the right to have 2 free phone calls and to send emails. In case of an overnight delay, the airline must pay for the cost of an overnight stay.

How do I get my compensation for a flight delay?

We know from experience that airlines often ignore customer complaints or simply reject justified claims. With us, you have a competent partner at your side. Simply fill out the form on our website in just a few minutes and our travel law experts will immediately take over your case.

What impact can extraordinary circumstances have on my refund?

Exceptional circumstances play a major role in the enforcement of your claim. The existence of extraordinary circumstances exempts the airline from paying compensation.

What impact can extraordinary circumstances have on my refund?

A trip is called a package tour if at least 2 travel services are booked together - e.g. airline tickets and accommodation in a hotel. You can also be entitled to compensation of up to €600 per person for a package tour.