FAQ

You will find answers to the most frequently asked questions

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"Are you a travel agency or tour operator?"

Travel agency

Premium service for your business: Customer assistance with flight disruptions – fast and fully compliant.

Tour operator

Legal handling of flight issues – outsourced with ease, resolved professionally.

"What is your case?"

Compensation for delayed flights.

Your flight was cancelled or not operated.

For problems caused by diverted flights.

If the airline has overbooked your flight.

In the event of missed connecting flights due to delays or similar disruptions.

Handling of Taxes and Fees in the Event of Flight Disruptions