Montreal Convention

The Montreal Convention regulates compensation for damages in international air travel, such as baggage loss or damage and personal accidents. In such incidents, you may be entitled to compensation.

We assist you in clarifying your rights and asserting claims so that you receive the compensation you are entitled to.

Montreal Convention – an international legal basis

he Montreal Convention is a crucial international agreement that establishes the framework of liability of airlines for damages to passengers and their baggage during international flights. It covers various scenarios, including loss, damage, or delay of baggage as well as injuries or death of passengers. The Convention aims to create a unified legal framework that ensures swift and fair compensation to victims of air accidents or inconveniences. The specific compensation limits and the conditions under which a claim can be made are detailed in the agreement.

Why should i turn to Passengers friend?

Claim on your own

Passengers friend

Lawyer

How does it work?

1...

Enter data

Find out what your compensation claim is worth.

2...

Have your data checked

We’ll check your claim for free within minutes and take care of the rest.

3

Receive payout

You receive your compensation.
If your claim is valid, we’ll transfer your money to you. The matter is settled for you.

Scope of the Montreal Convention

The aim of the Montreal Convention (MÜ) is to standardize certain transport regulations in international air traffic.

The signatory countries include the countries of the European Union, the USA, Australia and Japan. However, there are also many vacation countries that have not signed the MÜ such as: Turkey, Bahamas, Bolivia, Russia, Senegal, Sudan, Togo, Tunisia, Thailand, Niger, Mauritius, Gabon, Ghana, Mozambique, Costa Rica, Korea, Ivory Coast and Cambodia. Whether the Montreal Convention applies in your case depends on whether the departure and destination airports of your flight are located in the territories of two of the contracting states. The Montreal Convention was ratified at the European level by Regulation EC 889/2002. This means that domestic flights within individual member states are also subject to the MÜ, even if they do not fulfill the characteristic of international carriage. However, it applies if the flight is a return flight from or to a contracting state, thus also in the case of a return flight from an EU country to a non-contracting state. For those states that have not signed the MÜ, the Warsaw Convention continues to apply.

Your claims in case of baggage problems

In the event of damaged, delayed or lost baggage, you are entitled to compensation under the Montreal Convention. Compensation is limited to 1131 Special Drawing Rights (SDR) (approximately €1300) per traveler.

The entitlement applies in the following cases:

If the luggage is damaged, a repair or replacement must be offered for the current value of the luggage or the damaged contents. If you are responsible for the damage yourself (check in defective suitcases, fragile items not stowed sensibly), the airline does not have to pay for the damage incurred.
If the luggage is delayed, the cost of replacement purchases must be covered by the airline. The maximum amount for replacement purchases is 1131 SDRs (approximately €1300). If the luggage is delayed on the return flight, you have no reason for replacement purchases.
If the luggage is lost, the cost of replacement purchases must be reimbursed and a replacement for the current value of the suitcase and its contents must be offered.

In the case of particularly valuable luggage, additional insurance is worthwhile.

Your claims in case of personal injury

In case of personal injury, the carrier is liable up to a maximum of 128,821 SDRs (154,460 €). For damages in excess of this, there is unlimited liability on the part of the air carrier for presumed fault.

A brief summary of the Montreal Convention for you

The Montreal Convention regulates:
1. the international carriage by air between the contracting states.
2. liability for loss of baggage, damage to baggage and delay of baggage, personal injury and damage caused by delay.
3. Airlines are liable for checked baggage regardless of fault.
4. all EU member states have ratified the Montreal Convention.
5. the limitation period for all baggage damage is 2 years.
6. the limit of liability is 1,131 SDR (approx. 1,300 €).
7. there is no lump sum compensation.

Known from

WE HELP YOU
ASSERT YOUR RIGHTS!

Your flight was delayed, cancelled, or you were denied boarding? Then you probably have a claim for compensation of up to €600 per person. Check your claim in less than 3 minutes!

The airline offered me only a voucher or a rebooking. However, since I wanted a refund, I turned to Passengers Friend, and after a few weeks, I received the announcement for the refund.

Just 3 weeks later, I received the money back for my cancelled flights!!!!!! Although a fee was due to Passengers Friend, I quickly and easily got my money back without having to go to a lawyer. I was able to handle everything online!! Great! Happy to use this service again anytime!

With minimal effort, we received our compensation from the airline. It would have cost us a lot of energy and nerves and most likely wouldn't have worked out. I can only recommend Passengers friend to everyone.

Passengers friend took care of my case quickly and without any complications. I only had to upload the documents once. I am very satisfied.

It took a year for Passengers friend to succeed for us, but the wait was worth it. We were kept up to date on the latest developments of the case the entire time. Everything was great! I highly recommend Passengers friend!

Submitting my case was totally uncomplicated. I entered my details and was always informed about the current status of my case. After 5 months, I received my compensation. I can recommend Passengers friend to everyone and would use it again at any time.

FAQ

What is the Montreal Convention?

The The Montreal Convention regulates international air transportation between the contracting states in the event of baggage, passenger and delay damage. All EU member states have ratified the Montreal Convention.

What is the intention of the Montreal Convention?

The intention of the Montreal Convention (MÜ) is to standardize certain transport regulations in international air traffic. The signatory states include the countries of the European Union, the USA, Australia and Japan. For those countries that have not signed the MÜ, the Warsaw Convention continues to apply.

What claims do I have in the event of baggage problems?

In case of damaged, delayed or lost baggage, you are entitled to compensation according to the Montreal Convention. Compensation is limited to 1131 Special Drawing Rights (SDR) (approximately €1300) per traveler. The limitation period is 2 years.

How do I handle valuable baggage?

Since the compensation is limited to 1131 SDRs, it is worthwhile to have additional insurance for valuable luggage.

What claims do I have in the event of personal injury?

In the event of personal injury, the air carrier is liable up to a maximum amount of 128,821 SDRs (approx. € 154,460). For the damage exceeding this amount, the air carrier has unlimited liability for presumed fault.

About us

Passengers friend specializes in enforcing compensation claims for flight delays, cancellations, and denied boarding. The basic idea is based on the observation that as a traveler, while you have a right to compensation under EU law, you may encounter difficulties enforcing it against the airline in reality. Passengers Friend already collaborates with over 2200 travel agencies. Together, we help you assert your rights. We will secure your compensation, or our service is completely free for you!