Passengers friend already works with far more than 3000 travel agency partners of all cooperation’s and is thus the market leader in Germany.
Passengers friend stands up for your customers if they were affected by any problems on their trip. We make sure to get the best for your customer - completely without risk. We only receive compensation if your customer also receives compensation.
This turns an unhappy customer who had a problem on their trip into a satisfied customer who appreciates your comprehensive service.
Connection to midoffice systems
If you wish, we can automatically check your sold flights for existing claims and do this retroactively for the last three years.
The customer collects the check from your office
We send the check for your customer directly to your office. You deliver the happy news yourself.
If you have questions about travel law, you can reach us from Monday to Friday from 9:00 - 18:00.
You will receive a link and material for your website. This way your customers can submit claims directly through your website.
Especially for our travel agency partners we have compiled material with which you can optimally advise your customers. Contact us and we will send you our info material immediately.
Download your customer compensation application and our travel law guide.