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Compensation in the event of a
Strike

Streik

Travelers' rights in the event of a strike

Strike announcements are horror news for many vacationers during the peak travel season. For travelers, a strike mostly means that they must either expect long delays or even the cancellation of their flight. This is particularly annoying if you still have to catch your connecting flight.

This is what you should bear in mind in the event of a strike:

To ensure that you receive your compensation of up to €600 per person smoothly, there are a few things you can already do at the airport:

  • Have the delay or flight cancellation due to the strike confirmed in writing by airline employees.
  • Request alternative transportation (replacement flight or train ride).
  • Keep your flight tickets or booking confirmation safe.

Strike as an exceptional circumstance

Whether a strike constitutes an exceptional circumstance must be viewed in a differentiated manner. It depends on the type and organization of the strike. The following types must be distinguished:

  • Strike of the airline's own personnel, such as ground and on-board personnel
or
  • Strikes by third parties, such as strikes by security personnel or air traffic control.

The following should be noted:

If a flight delay or cancellation occurs due to a third party strike, then the EU Passenger Rights Regulation exempts the airline from the obligation to compensate. In general, however, the airline must prove that it has taken all possible measures to avoid the strike. However, in addition to compensation, the EU regulation sets out other rights of travelers that you should insist on.

Your air passenger rights in the event of a strike

Travelers, regardless of whether the strike qualifies as an extraordinary circumstance, have a right to receive benefits from the airline. These depend on the flight distance traveled:

  • Up to 1500 km: from 2 hours waiting time drinks, snacks and two phone calls or e-mails.
  • 1500-3500 km: from 3 hours waiting time drinks, meals and two telephone calls or e-mails
  • From 3500 km: from 4 hours delay drinks, meals and two phone calls or e-mails

If a flight delay of more than 3 hours or even a flight cancellation occurs due to a strike, the airline must offer travelers alternative transportation. If the airline does not fulfill this obligation, you can book a substitute transport yourself. You can then charge the airline for the costs incurred. We will be happy to help you with this as well! If you have to stay overnight due to the strike, the airline must also pay for the cost of the hotel room and transportation to and from the airport.

Your right to compensation in the event of a strike

Airlines are obliged to compensate travelers for a flight disruption if it is their own fault. Strikes by the airline's own staff are usually the result of failed collective bargaining and are used as a means of exerting pressure to strengthen the staff's negotiating position. Therefore, the airline is responsible in such a case and must compensate you for the inconvenience caused.

The EU Passenger Rights Regulation clearly states that you are entitled to compensation in the event of a flight delay of more than 3 hours and flight cancellations. This depends on the distance flown. The following applies here:

Overview

FAQ:

What are your air passenger rights in the event of a strike?

  • You are entitled to utilities at the airport.
  • The airline is obliged to provide you with a replacement transport.
  • In the event of a delay of more than 5 hours, you can withdraw from the flight and demand a refund of the ticket price.
  • If the airline staff goes on strike, passengers may be entitled to 250 to 600 euros in compensation under the EU Air Passenger Rights Regulation.

How much is the compensation in case of a flight strike?

For a short-haul flight (up to 1500 km), travelers are entitled to a compensation payment of €250 per person. On medium-haul flights (1500 - 3500 km), the compensation payment is up to €400 per person, and on long-haul flights (from €3500), travelers are entitled to a compensation payment of up to €600 per person.

When is there no right to compensation?

If your flight falls during the active strike phase of an industrial dispute that the airline could not prevent (e.g. strike by airport employees), the EU Passenger Rights Regulation exempts the airline from the obligation to pay compensation.

What do you need to be aware of during a strike?

In order to receive your compensation of up to €600 per person, you can already do something at the airport. Have the airline employees confirm the delay or flight cancellation due to the strike in writing. Also, request alternative transportation and keep your flight tickets or booking confirmation safe.

When is a strike an exceptional circumstance?

Whether a strike is an exceptional circumstance must be viewed in a differentiated manner. It depends on the type and organization of the strike. Here, a distinction is made between a strike by the airline's own personnel and a strike by third parties, such as air traffic control employees or security personnel. If a flight is delayed or cancelled due to a strike by a third party, the EU Passenger Rights Regulation exempts the airline from the obligation to pay compensation. In general, however, the airline must prove that it has taken all possible measures to avoid the strike.

How do you receive your compensation?

Claiming compensation from an airline because of a strike is not that easy. Airlines always try to present strikes as an extraordinary circumstance in order to avoid paying compensation to travelers. We at Passengers friend will assist you and help you to get your rightful compensation. Since our commission is only due in case of success, there is no financial risk for you.

With Passengers friend you have a competent and experienced partner at your side. We enforce the compensation for you.