Strike announcements are horror news for many vacationers during the peak travel season. For travelers, a strike mostly means that they must either expect long delays or even the cancellation of their flight. This is particularly annoying if you still have to catch your connecting flight.
To ensure that you receive your compensation of up to €600 per person smoothly, there are a few things you can already do at the airport:
Whether a strike constitutes an exceptional circumstance must be viewed in a differentiated manner. It depends on the type and organization of the strike. The following types must be distinguished:
If a flight delay or cancellation occurs due to a third party strike, then the EU Passenger Rights Regulation exempts the airline from the obligation to compensate. In general, however, the airline must prove that it has taken all possible measures to avoid the strike. However, in addition to compensation, the EU regulation sets out other rights of travelers that you should insist on.
Travelers, regardless of whether the strike qualifies as an extraordinary circumstance, have a right to receive benefits from the airline. These depend on the flight distance traveled:
If a flight delay of more than 3 hours or even a flight cancellation occurs due to a strike, the airline must offer travelers alternative transportation. If the airline does not fulfill this obligation, you can book a substitute transport yourself. You can then charge the airline for the costs incurred. We will be happy to help you with this as well! If you have to stay overnight due to the strike, the airline must also pay for the cost of the hotel room and transportation to and from the airport.
Airlines are obliged to compensate travelers for a flight disruption if it is their own fault. Strikes by the airline's own staff are usually the result of failed collective bargaining and are used as a means of exerting pressure to strengthen the staff's negotiating position. Therefore, the airline is responsible in such a case and must compensate you for the inconvenience caused.
The EU Passenger Rights Regulation clearly states that you are entitled to compensation in the event of a flight delay of more than 3 hours and flight cancellations. This depends on the distance flown. The following applies here:
For a short-haul flight (up to 1500 km), travelers are entitled to a compensation payment of €250 per person. On medium-haul flights (1500 - 3500 km), the compensation payment is up to €400 per person, and on long-haul flights (from €3500), travelers are entitled to a compensation payment of up to €600 per person.
If your flight falls during the active strike phase of an industrial dispute that the airline could not prevent (e.g. strike by airport employees), the EU Passenger Rights Regulation exempts the airline from the obligation to pay compensation.
In order to receive your compensation of up to €600 per person, you can already do something at the airport. Have the airline employees confirm the delay or flight cancellation due to the strike in writing. Also, request alternative transportation and keep your flight tickets or booking confirmation safe.
Whether a strike is an exceptional circumstance must be viewed in a differentiated manner. It depends on the type and organization of the strike. Here, a distinction is made between a strike by the airline's own personnel and a strike by third parties, such as air traffic control employees or security personnel. If a flight is delayed or cancelled due to a strike by a third party, the EU Passenger Rights Regulation exempts the airline from the obligation to pay compensation. In general, however, the airline must prove that it has taken all possible measures to avoid the strike.
Claiming compensation from an airline because of a strike is not that easy. Airlines always try to present strikes as an extraordinary circumstance in order to avoid paying compensation to travelers. We at Passengers friend will assist you and help you to get your rightful compensation. Since our commission is only due in case of success, there is no financial risk for you.
With Passengers friend you have a competent and experienced partner at your side. We enforce the compensation for you.