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Trouble with the luggage?

Baggage delay, baggage damage and baggage loss - Passengers friend offers help

Around 2.2 billion passengers per year are affected by baggage loss. The good news first of all: 95% of all lost suitcases reappear after five days. Especially on flights with stopovers, it is more likely that the baggage will not be loaded onto the other aircraft in time. But how do you behave in such a situation? What rights and obligations do travellers have?

If the baggage does not arrive, you should report the loss at the Lost & Found counter and request a PIR form (Property Irregularity Report). Here you must show your boarding pass and baggage registration number. On the spot, affected passengers first have the right to obtain the most necessary items for their daily needs (e.g. toothbrush, shower gel, etc.) and invoice them to the airline.

The baggage delay and the resulting costs must be reported to the airline in writing within 21 days of receipt of the baggage. Damage to baggage must be reported to the airline within seven days of acceptance.

The amount of the compensation depends on the damage, but is limited to 1,131 SDR (approx. 1,300 €). It is important to keep the receipts of all purchases in a safe place. After 21 days a piece of luggage will be classified as lost. Travellers can now claim compensation from the airline for the loss of their luggage. The maximum claim is 1,131 SDR.

Are you also affected by a baggage problem? Passengers friend will make sure that you get your money back at the usual conditions.

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600 € per person!


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