You're sitting on a plane and suddenly there's an announcement that the flight is being diverted. Instead of arriving at the planned destination, you land somewhere completely different. When a flight is diverted, many passengers are unsure whether they can claim compensation from the airline for the inconvenience. With the help of our travel law experts, Passengers friend claims the compensation payment you are entitled to from the airline.
Sometimes flights are diverted and have to land at another airport with a delay. If you arrive at your original destination at least 3 hours late, you are entitled to compensation of up to €600 per person under the EU Air Passenger Rights Regulation. When calculating the delay, the arrival time at the original destination is relevant.
If the flight is delayed for more than 3 hours, you are entitled to care services such as meals, soft drinks, two phone calls or emails. If the plane lands at another airport, the airline must transport you to your original arrival point. If you must arrange your own alternate transportation, please keep all receipts and vouchers. You can bill the airline for your expenses after the fact.
The EU Passenger Rights Regulation No.261/2004 regulates compensation payments for all flights departing from a European airport.
However, the legal situation is different for flights departing from outside the EU: The destination airport must be within the EU when the flight lands and the operating airline must have its headquarters in the EU.
Simply enter your flight number and flight date in our claim form. You will instruct us to check your claim for compensation within two minutes. This service is free of charge for you. We only retain a 36% commission if we are successful.
Flight detour are annoying. In addition to the question of compensation, there is often the question of why flights are diverted.
Flights can be diverted for a variety of reasons. These include, for example:
Among the most common reasons for a detour is the night flight ban. If your flight has been diverted, you are definitely entitled to replacement transportation to the original airport. This means that the airline must ensure that you reach your destination airport. If the airline does not take care of this, you can book your own transportation to the destination airport. The following table shows you which airports may not be approached at night:
|Lübeck -from 23:30 to 05:30 Dresden -from 23:30 to 5:30||Lübeck -from 23:30 to 05:30 Dresden -from 23:30 to 5:30|
|Hamburg -from 23:00 to 6:00 Frankfurt am Main - from 23:00 to 5:00||Hamburg -from 23:00 to 6:00 Frankfurt am Main - from 23:00 to 5:00|
|Bremen - from 22:30 to 6:00 Saarbrücken - from 22:30 to 6:00||Bremen - from 22:30 to 6:00 Saarbrücken - from 22:30 to 6:00|
|Berlin-Tegel - from 23:00 to 6:00 Karlsruhe/Baden-Baden - from 23:00 to 6:00||Berlin-Tegel - from 23:00 to 6:00 Karlsruhe/Baden-Baden - from 23:00 to 6:00|
|Niederrhein - from 22:00 to 6:00 Stuttgart - from 23:00 to 6:00||Niederrhein - from 22:00 to 6:00 Stuttgart - from 23:00 to 6:00|
|Dortmund - from 22:00 to 6:00 Friedrichshafen - from 22:00 to 6:00||Dortmund - from 22:00 to 6:00 Friedrichshafen - from 22:00 to 6:00|
|Düsseldorf - from 22:00 to 6:00 Memmingen - from 22:00 to 6:00||Düsseldorf - from 22:00 to 6:00 Memmingen - from 22:00 to 6:00|
|Leipzig/Halle - from 23:30 to 5:30 Munich - from 0:00 to 5:00||Leipzig/Halle - from 23:30 to 5:30 Munich - from 0:00 to 5:00|
In case of a flight detour, the traveler must have a delay of at least 3 hours before you are entitled to compensation. With Passenger friend you can check and make your claim. The arrival at the original destination is decisive.
Depending on the flight distance, compensation could be up to €600. You also have the right to utilities, such as meals, drinks and communication facilities. If your flight has been diverted, you are definitely entitled to replacement transportation to the original airport.
Among the most common reasons is the night flight ban. In many cases, the flight does not reach its original destination airport before the night flight ban begins. In this case, aircraft are diverted to the nearest airport.