The EU Air Passenger Rights Regulation No. 261/2004 sets out the rights of travelers for compensation and assistance in the event of flight problems. If your flight is delayed, diverted or cancelled, you are often entitled to compensation of up to €600 per person, as well as airport care services from the airline.
In this case, we are there for you. We will help you to file your claims and receive your rightful compensation.
In case of flight delays of more than 3 hours, flight cancellation or overbooking, you are entitled to compensation of up to € 600 per person. The amount of compensation depends on the flight distance traveled.
If your flight is delayed by several hours, you are entitled to care services such as refreshments, food, overnight accommodation including transfers and communication facilities. You are entitled to care services in the following cases:
If your flight has been cancelled or you have been refused boarding, you have the right to substitute transportation to get you to your destination as quickly as possible. If you cancel your flight, you are entitled to a refund of the ticket price according to the EU Air Passenger Rights Regulation.
Before the EU found a uniform regulation for air passenger rights, compensation and care services were regulated inconsistently or not at all. By suing for damages in court, travelers could get their compensation. This was complicated because concrete damage had to be proven. The result was a low conviction rate and the associated lack of interest on the part of the airlines to change something about the inconsistent compensation regulation.
The EU Passenger Rights Regulation created an incentive for airlines to improve their service and customer satisfaction. The current Air Passenger Rights Regulation (261/2004) replaced Regulation (EEC) No. 295/91.
The following innovations have come into force as a result:
The EU Air Passenger Rights Regulation No. 261/2004 sets out the rights of travelers for compensation and assistance in the event of flight problems. If your flight is delayed, diverted or cancelled, you are entitled to compensation of up to €600 per person, as well as assistance services from the airline during the waiting time at the airport.
The EU Passenger Rights Regulation applies in the following cases:
The EU Passenger Rights Regulation created an incentive for airlines to improve their service and customer satisfaction in terms of punctuality. The current Air Passenger Rights Regulation (261/2004) replaced Regulation (EEC) No. 295/91.