Your rights in case of flight delay - Passengers friend
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Your rights in case of flight delay

Your flight was delayed? Know your air passenger rights, you may be entitled to a compensation payment of up to 600.00 Euro if your flight was more than 3 hours delayed. Your airline is also liable for providing free snacks and refreshments as well as lodging.

All flights departing within EU airspace or carried out by an airline with its headquarters in the EU fall under this regulation.

The amount of compensation depends on the distance:

  • up to 1.500 km: 250.00 Euro
  • 1.501 – 3.500 km: 400.00 Euro
  • more than 3.500 km: up to 600.00 Euro

What am I supposed to do in case of flight delay?

You only need to complete the application form on our website and we do the rest. Passengers friend will get in touch with the airline and our lawyers will represent you in court if necessary – without any extra costs.

We will keep you updated on the progress, and no further action from you is necessary after submitting the application. We will support your claim for refund in case of flight delay and only receive the commission of 36% (incl. VAT) in case of success.

Air passenger rights regulation

The current regulation (261/2004/EG) entered into force in February 2005 after it was passed by the European Parliament and Council in February 2004.

This regulation applies to all flights that are boarded in the EU, Switzerland, Norway or Iceland, or to flights that are carried out by EU airlines (with EU airports as destination).

Central themes of the regulation are compensation payments in case of:

  • Denied boarding,
  • flight cancellation and
  • long flight delays.

The regulation applies to  companies providing scheduled flights, charter flights as well as budget flights.

Flight delay rights

Who do I contact in case of flight delay?

If your flight was delayed contact Passengers friend immediately – we will get in touch with the respective air carrier or the tour organiser and enforce your rights in case of flight cancellation or long delay.

In case of a flight delay of more than 3 hours you have the right to financial compensation of up to 600.00 Euro. Your airline is also obliged to offer you free snacks and refreshments as well as lodging, depending on the duration of the delay. Exceptional circumstances may not be listed as reason for the delay.

If you are not sure about your eligibility to claim a refund, also referred to as “damage for flight delay”, you can always contact our team to ask for an assessment. Our travel experts and contract lawyers will quickly be able to tell you if you are entitled to compensation – even if your flight dates back up to 3 years.

Flight delay due to exceptional circumstances

If your flight delay or cancellation was caused by exceptional circumstances the airline’s obligation to provide compensation is no longer applicable – if there is evidence that events could not be prevented despite having taken all reasonable measures.

Technical defects do not constitute exceptional circumstances, whereas (non foreseeable) safety deficiencies, weather or natural events, bird strike or political instability are valid reasons. Let our experts know the details of your individual case. With the help of our lawyers e will assess immediately if financial compensation is possible in your case.